Sol-Ark 12K 120/240/208V 48V Hybrid All-In-One Stackable Solar Inverter
Sol-Ark 12K 120/240/208V 48V Hybrid All-In-One Stackable Solar Inverter - None is backordered and will ship as soon as it is back in stock.
Delivery and Shipping
Delivery and Shipping
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
Countries We Ship To: United States
Future Expansion: We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
Domestic Shipping (United States)Standard Shipping: Free shipping for orders over $200Flat Rate Shipping: $15 flat rate for orders under $200
No Hidden Fees:All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
Processing Time:Orders are processed within 1 business day (Monday to Sunday)
Order Cut-Off Time:Orders placed before 5 PM Central Time will start processing on the same day
Weekend and Holiday Orders:Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
Domestic Shipping:Standard Shipping: 4-7 business days Expedited Shipping: 1-2 business days
Notes:Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
Reliable Carriers:
We work with trusted carriers in the industry to guarantee your package is delivered securely.Domestic Carriers: USPS, FedEx, UPS
Shipment Tracking:Tracking information is included with every order and will be sent to you by email once your order has been shipped.
Insurance:All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
Tracking Information:After your order has been shipped, you will receive an email containing:Tracking NumberCarrier NameLink to Track Your Package
How to Track Your Order:Visit https://precisionperformances.com/apps/track123 or the carrier's website.Enter your tracking number to view the status and estimated delivery date.
Assistance:If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
Lost Packages:If your tracking information indicates that your package was delivered but you have not received it:Verify the shipping address provided.Check with neighbors or building management.Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage:If your package arrives damaged:Note damage on the BOL before signingTake photos of the damaged packaging and items.
Contact us within 7 business days at support@precisionperformances.com
Resolution:We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:If any items are missing from your order:Contact us within 7 business days of receiving your package.Provide your order number and details of the missing item(s).
Resolution:We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns:Returns are accepted within 30 days of receiving your order.
Conditions for Returns:Items must be unused, undamaged, and in their original packaging.Certain items like custom or perishable goods may not be eligible for returns
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
Refunds:Refunds are processed within 7 business days after receiving the returned item.Refunds will be issued to the original payment method.
For More Information:
Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
Address AccuracyPlease ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:If a package is returned to us due to an incorrect address:We will contact you to arrange reshipment.Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
Customer Service Email: support@precisionperformances.com
Customer Service Phone: (844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407Precision Performances11111 Drumadoon DrRichmond Texas 77407United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Price Match Guarantee
Price Match Guarantee
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.Our 100% Price Match Guarantee is subject to the following conditions
Promotions like rebates or buy-one-get-one-free offers are excluded.Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).The competitor must be an authorized retailer of the exact same item, including model and specifications.The price match will consider the item price, sales tax, and shipping costs.Price matching is not applicable to exchange orders or replacement items.
Returns
Returns
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
Email: support@precisionperformances.com
Phone: (844)-513-6374
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
- Contact Customer Service:
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
Provide your order number and a detailed reason for the return.
- Return Authorization:
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
- Package the Item Safely:
Pack the item securely in its original packaging.
Make sure to include all accessories, manuals, and any free gifts.
- Include Documentation:
Add the return authorization form along with any required supporting documents or images.
- Attach Shipping Label:
Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.
4.3 Shipping the Return
Shipping Method:
Use either FedEx, UPS or USPS
4.3 Shipping the Return
Ship the package within 7 days of receiving the return authorization.
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
Customer Responsibility:All return shipping costs must be paid by the customer.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
Items must be unused, undamaged, and returned in their original packaging.
Return request must be made within 30 days of receipt.
Refund:
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
Contact us within 48 hours of receiving the item.
Documentation:
Please provide photos or videos showing the defect or damage.
Resolution:
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
Inform us immediately upon receipt.
Resolution:
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
Custom or Personalized Products:
Items that are made to your specifications or clearly personalized.
sanitary or intimate items:
Underwear, swimwear, and personal care items are included, unless unopened and unused.
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
Approval:Refunds are issued after we receive and inspect the returned item.
Notification:You will be notified by email about the approval or rejection of your refund.
Condition:Items must comply with the return eligibility criteria stated in Section 3.
8.2 Refund Processing
Method:Refunds will be issued to the original payment method used during purchase.
Time Frame:
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
Condition Issues:
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
Late Returns:
Items returned more than 30 days after delivery.
9. Exchanges
Eligibility:
We replace defective, damaged, or incorrect items.
Process:
To request an exchange, contact us at support@precisionperformances.com
Shipping Costs:
We cover return shipping for defective or incorrect items.
Customers are responsible for return shipping costs when returning items due to a change of mind.
10. Timelines
Return Window:
Returns must be reported and shipped within 7 days of receiving the product.
Return Processing:
Once we receive and inspect your returned item, we will process your refund within 7 business days.
Refund Period:
Once approved, the refund will be credited to your account within up to seven 7 business days.
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
Visit our FAQ page
Contact our Customer Service team:
Email: support@precisionperformances.com
Phone: (844)-513-6374
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Sol-Ark 12K 120/240/208V 48V Hybrid All-In-One Stackable Solar Inve...
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Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Sol-Ark 12K 120/240/208V 48V Hybrid All-In-One Stackable Solar Inverter
The Sol-Ark 12K is an all-in-one hybrid solar inverter designed for both grid-tied and off-grid applications. Its pre-wired NEMA 3R enclosure combines two 500V MPPT charge controllers, a battery charger, transfer switch, arc-fault and ground-fault protection, current sensors, and rapid-shutdown signaling into a single unit, helping simplify installation and reduce system complexity.
With 9,000W of continuous AC output, up to 12,000W of usable PV power, and 16,000VA of 10-second surge capacity, the Sol-Ark 12K can support a wide range of residential and small commercial loads. It supports 120V, 240V, and 208V output, allowing it to operate with common household and larger electrical loads.
The inverter works with 48V battery systems and can operate with solar, batteries, the utility grid, and a generator. It can also function with or without batteries, while its 4ms transfer time provides fast transition to backup power during outages.
Backed by a 10-year warranty, the Sol-Ark 12K provides a flexible platform for energy storage, backup power, solar self-consumption, off-grid systems, and future system expansion through parallel stacking.
Product Features
- All-In-One Design – Integrates charge controllers, battery charging, transfer switching, current sensors, AFCI/GFCI protection, rapid-shutdown signaling, and disconnects into one pre-wired enclosure.
- 9,000W Continuous AC Output – Provides 9,000W of continuous AC power with up to 16,000VA of off-grid surge power for 10 seconds and 25,000VA for 100 milliseconds.
- 120V, 240V & 208V Output – Supports split-phase configurations for powering 120V, 240V, and 208V appliances and equipment.
- 12kW Solar Capability – Supports up to 12,000W of usable PV power and 13,000W maximum allowed PV input through two integrated MPPT trackers.
- Two 500V MPPT Trackers – Each MPPT supports up to two PV strings, with an operating range of 175–425V and up to 6,500W per tracker.
- 48V Battery System – Designed for 48V battery banks with a 43–63V operating range and up to 185A of charge/discharge current.
- Battery-Agnostic Lithium Support – Supports lithium battery systems with BMS communication for coordinated battery operation.
- Fast 4ms Transfer Time – Quickly switches to backup power when the grid goes down, helping keep connected equipment operating with minimal interruption.
- Generator Support – Includes a dedicated generator input with automatic generator-start functionality.
- Built-In Protection – Includes arc-fault detection, ground-fault detection, rapid-shutdown signaling, and integrated PV and battery disconnects.
- Stackable System Design – Multiple units can be connected in parallel to expand system capacity as power requirements increase.
- Flexible Energy Management – Supports grid-tied operation, off-grid operation, battery backup, AC coupling, time-of-use management, smart loads, peak shaving, and grid sell-back applications.
- Outdoor-Rated Enclosure – The IP65/NEMA 3R enclosure is designed for outdoor installation and operation across a wide temperature range.
Applications
- Grid-Tied Systems – Use solar generation to supply loads and send excess energy back to the grid where permitted.
- Battery Backup – Maintain power to connected loads during utility outages.
- Off-Grid Systems – Operate independently from the utility using solar generation and battery storage.
- Time-of-Use Energy Management – Coordinate solar and battery usage around utility pricing periods.
- Smart Load Management – Control higher-demand loads based on available solar or system power.
- AC Coupling – Integrate with existing AC-coupled solar systems for system upgrades and retrofits.
- Peak Shaving – Use stored energy to help reduce demand from the utility.
- Generator Integration – Connect a compatible generator through the dedicated generator input and automatic start functionality.
Specifications
| Specification | Details |
|---|---|
| SKU | Sol-Ark-12K |
| Model | 12K-2P |
| Accessory Type | Inverter Charger |
| Continuous AC Output | 9,000W |
| Maximum Total System Output | 12,000W with battery and PV combined |
| Peak Apparent Power (10s, Off-Grid) | 16,000VA at 240V |
| Peak Apparent Power (100ms, Off-Grid) | 25,000VA at 240V |
| Output Voltage | 120/240V, 120/208V, 220V |
| Maximum Output Current | 37.5A |
| Grid Passthrough Current | 63A |
| Maximum Usable PV Power | 12,000W |
| Maximum Allowed PV Power | 13,000W |
| Maximum PV Input Voltage | 500V |
| MPPT Operating Range | 175–425V |
| MPPT Trackers | 2, with 2 PV strings each |
| Maximum Input Current per MPPT | 20A, self-limiting |
| Battery Nominal Voltage | 48V |
| Battery Operating Range | 43–63V |
| Maximum Charge / Discharge Current | 185A |
| Battery Compatibility | Lithium, battery-agnostic with BMS communication |
| Transfer Time | 4ms |
| Peak Efficiency | 97.5% |
| Generator Support | Dedicated GEN input with auto-start |
| Built-In Protection | Arc-fault detection, ground-fault detection, rapid-shutdown signaling, PV and battery disconnects |
| AC Breakers | 50A AC In/Out, AC Load Out, AC Gen In / Smart Load Out |
| Dimensions | 29.5" × 17.7" × 10" (750 × 450 × 254mm) |
| Weight | 78 lbs (35.4 kg) |
| Enclosure Rating | IP65 / NEMA 3R |
| Operating Temperature | −13°F to 131°F (−25°C to 55°C) |
| Certifications | UL 1741 SB, IEEE 1547.1-2020, California Rule 21 |
| Warranty | 10 years |
| Manufacturer | Sol-Ark |
The Sol-Ark 12K 120/240/208V 48V Hybrid All-In-One Inverter is a versatile choice for homeowners, off-grid installations, backup power systems, and small commercial applications. With integrated power management, 48V battery support, 12kW of usable PV capacity, fast backup transfer, generator integration, and stackable expansion, it provides a flexible foundation for solar and energy-storage systems.
