Product Quality Guarantee
At Precision Performances, we are committed to ensuring the quality of our products to guarantee customer satisfaction.
Every item includes a manufacturer's warranty. For information on individual warranties, please reach out to us.
What should I do if my product is damaged upon arrival? Upon receiving your order(s), we recommend examining the packaging carefully. If you observe any damage to the box or packaging, be sure to document it when signing for the delivery. Should you be unable to open the package at that moment but suspect potential damage, please note "suspected damage" on the delivery receipt. If your items do arrive damaged, kindly send us photos at support@precisionperformances.com, and we will facilitate a swift replacement or refund, usually within one business day.
Refunds and Return Policy
At PrecisionPerformances, we want you to have a hassle-free shopping experience with us, so we've made our return and refund process clear and easy to understand: Timeframe for Returns: You can return items within 30 days of purchase. After 30 days, we unfortunately cannot accept returns. Shipping Costs for Returns : If your item is defective or incorrect, we’ll cover the return shipping costs. If you're returning an item just because you've changed your mind, you'll be responsible to handle the shipping costs yourself. Items that are Defective or Damaged: If your item is not functioning properly or is damaged, please notify us within 30 days. We’ll arrange for a return at no extra charge for you. Once we receive and inspect the item, we’ll either send a replacement or issue a refund, including the original shipping cost. Returns Due to Change of Mind: If you decide you no longer want the item, you have 30 days to return it. You’ll need to cover the return shipping costs. Make sure the item is unused and still in its original packaging. After we receive and inspect the item , we’ll refund the cost of the item minus the shipping fees. Refund Policy: Once we receive and inspect your returned item, we’ll send you an email. We’ll process the refund to your original payment method within 7 business days. Keep in mind that banks or credit card companies may take a bit longer to reflect the refund. If you don’t see the refund after 10 business days, please contact us at support@precisionperformances.com Please note that there may possibly be a restocking fee depending on the situation. If you have any further inquires about returns or refunds, feel free to reach out to our Customer Support team at support@precisionperformances.com
Shipping Policy
Order Cycle Time:
- Your order will be processed within 1 to 2 business days. Please be aware that orders placed after 6 p.m. will be processed the next business day.
Shipping Information:
- Typically, your order will arrive within 4 to 7 days (with free shipping on orders over $200). For orders under $200, there is a flat shipping fee of $15.
- We only offer shipping within the United States at this time; international shipping is not available.
- Most of our orders are shipped using third-party freight carriers (18-wheelers). If your order includes items shipped via freight, we’ll contact you to arrange a curbside delivery time. Please ensure you provide the correct phone number at checkout.
Order Payment and Confirmation:
- After placing your order, you'll receive a confirmation email. This email will confirm that we’ve received your order and that your credit card has been authorized for purchase.
- We will only charge your card when the item ships, if the item is backordered, we may hold a charge to secure the product for you.
- Once your order is received, we’ll get it processed right away!
