Product Authenticity Guarantee
At Precision Performances, we guarantee that every product you purchase is 100% authentic and have gone through a vigorous verification process . Here’s how we ensure that nothing slips through the cracks:
1. Our Stringent Manufacture Verification Process
We only buy from verified distributors or manufacturers that meet all of the requirements listed below.
What We Look For When Vetting Our Suppliers:
- Warehouse Checks are inspections and audits carried out to ensure that inventory, storage conditions, and legal operational practices in a warehouse meet required standards for safety, accuracy, and compliance with the industry standards.
- Quality Control Procedure . Our Procedure is to ensure all products meet predefined quality standards and customer expectations before reaching the market and to you as the end customer or business establishment.
- Business licenses. We check for business official licenses issued by government authorities that legally allow a company to operate within a specific location and industry and permits them to legal do business within the region also stating which scope of business they are in.
The Documentation we collect includes:
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Compliance & Regulatory Certificates
Includes safety certifications, environmental compliance, and industry-specific approvals (e.g., CE, FDA, ISO). -
Certificates of Authenticity
Issued by manufacturers or authorized distributors to validate product genuineness. -
Supplier Receipts and Invoices. Official documents confirming the source, price, and date of acquisition of the product from the supplier.
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Supplier Agreements
With all of our suppliers we have contracts outlining quality standards, sourcing terms, and traceability requirements that need to be met before we list them on to our website so we can be assured that our customers are receiving high quality products every time . -
Brand Authorization Documents. These document serve as official proof that a company or individual is legally permitted to sell, distribute, or represent a specific brand’s products and items to the general public and retailers
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Registration certificates Official documents that confirm a product, business, or brand is legally recognized and approved by a governing authority or regulatory body in the industry.
2. Our Product Authentication & Verification Procedure
Before listing or shipping a product to a customer, our team carefully inspects it for:
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Accurate packaging, labeling, and branding to ensure they are no counterfeit items
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Barcodes, serial numbers, or batch numbers to ensure they match with the manufactures batch numbers and barcodes.
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Matching specifications from the official manufacturer such as packaging color, style and specific functionality of the product that sets it apart from any counterfeit
- The odor once the product comes out the box as counterfeit have a specific odor that is emitted once the product has been opened freshly out the packaging.
- Every product arrived completely sealed with a one of a kind, tamper-evident packing label to ensure authenticity and first time use upon delivery to the customer.
Extra Precautions We Take While Vetting Our Suppliers And What They Do:
Product checklists to ensure they match with our manufactures checklist such as the Product Name & Model Number, Dimensions & Weight, Material Composition, Color & Finish, Packaging Type & Design, Labeling & Branding, Safety Certifications like CE, UL, Serial/Batch Number Presence In Correct Format And Location and more!
- Visual Comparisons With Brand References, We use official product photos (high-resolution) directly from the supplier to ensure all of the packing styles, logo, fonts, color palettes, label layouts are in the correct location on the product as well as in the correct format
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Batch tracking IDs And There Purpose. Enable correct and clear tracking of products from factory production through distribution to the end customer. Batch tracking IDs also helps us isolate batches in case of defects or recalls to minimize impact for our customers.
3. Continuous Strict Quality Control Check
We stay in close contact with our suppliers and keep an constant eye out for any issues, including complaints or concerns about product authenticity and functionality.
If any concerns arise, we act quickly to investigate and resolve them immediately to ensure customer satisfaction.
Need Help Verifying Your Product ?
If you have questions about a product’s authenticity, please reach out to us at support@precisionperformances.com we typically respond within 24 hours. Or give us a call to speak directly to our specialized team.
Your Trust Matters To Us On Every Order. Every product on our site is backed by a clear, verified manufacture chain and thorough inspection and verification process that ensures nothing slips through the cracks. You can shop safely and worry free any Precision Performances knowing everything is manufacture verified.
Refunds and Return Policy
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
- Email: support@precisionperformances.com
- Phone: (844)-513-6374
- Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
- Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
- Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
- Contact Customer Service:
- Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
- Provide your order number and a detailed reason for the return.
- Return Authorization:
- Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
- Package the Item Safely:
- Pack the item securely in its original packaging.
- Make sure to include all accessories, manuals, and any free gifts.
- Include Documentation:
- Add the return authorization form along with any required supporting documents or images.
- Attach Shipping Label:
- Download and print the return shipping label provided in our email.
- Affix the label to the outside of the package.
4.3 Shipping the Return
- Shipping Method:
- Use either FedEx, UPS or USPS
4.3 Shipping the Return
- Ship the package within 7 days of receiving the return authorization.
- Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
- Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
- Customer Responsibility:
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
- Items must be unused, undamaged, and returned in their original packaging.
- Return request must be made within 30 days of receipt.
Refund:
- A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
- Contact us within 48 hours of receiving the item.
Documentation:
- Please provide photos or videos showing the defect or damage.
Resolution:
- We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
- We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
- Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
- We will initiate an investigation with the carrier.
- If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
- You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
- If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or Personalized Products:
- Items that are made to your specifications or clearly personalized.
- sanitary or intimate items:
- Underwear, swimwear, and personal care items are included, unless unopened and unused.
- Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
- Approval:
- Notification:
- Condition:
8.2 Refund Processing
- Method:
- Time Frame:
- Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
- Condition Issues:
- Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
- Late Returns:
- Items returned more than 30 days after delivery.
9. Exchanges
- Eligibility:
- We replace defective, damaged, or incorrect items.
- Process:
- To request an exchange, contact us at support@precisionperformances.com
- Shipping Costs:
- We cover return shipping for defective or incorrect items.
- Customers are responsible for return shipping costs when returning items due to a change of mind.
10. Timelines
- Return Window:
- Returns must be reported and shipped within 7 days of receiving the product.
- Return Processing:
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refund Period:
- Once approved, the refund will be credited to your account within up to seven 7 business days.
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
- Visit our FAQ page
- Contact our Customer Service team:
- Email: support@precisionperformances.com
- Phone: (844)-513-6374
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Shipping Policy
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- Future Expansion:
3. Shipping Costs
- Domestic Shipping (United States)
- No Hidden Fees:
4. Order Processing Time
- Processing Time:
- Order Cut-Off Time:
- Weekend and Holiday Orders:
5. Estimated Delivery Time
- Domestic Shipping:
- Notes:
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Shipment Tracking:
- Insurance:
7. Order Tracking
- Tracking Information:
- How to Track Your Order:
- Assistance:
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery:
- Lost Packages:
8.2 Damaged Packages
- Reporting Damage:
- Resolution:
9. Missing Items
- Reporting Missing Items:
- Resolution:
10. Return and Refund Policy
- Returns:
- Conditions for Returns:
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
- Refunds:
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
- Address Accuracy
- Returned Packages:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
- 11111 Drumadoon Dr Richmond Texas 77407
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
