Lobster Elite Two Tennis Ball Machine
The Elite Two is designed for intermediate to advanced players. Its triple oscillation feature, which delivers shots with varying width and depth, focuses on improving footwork and the ability to adapt to the unpredictable shots typically seen in match play. This machine comes with the compact and versatile Elite 10-function remote or the WiFi App remote for iPhone, offering convenient control during your training sessions.
While almost all battery-powered tennis ball machines sweep randomly left to right horizontally, the Lobster elite two tennis ball launcher also oscillates vertically, giving you short and deep shots in a random pattern to provide a better physical workout. Or, choose your shot placement vertically only and horizontally only.
Triple oscillation simulates match play by combining both vertical and horizontal oscillation functions to throw balls throughout the entire court-left, right, short, and deep.
Improve your reaction time while you advance your foot speed agility.
Sky-high lobs and blistering speeds of 80 mph will take your game to new levels.
These battery-powered tennis ball machines will challenge all of your strokes, not just your forehand and backhand.
"High Spin" is standard equipment. Lobster provides unmatched heavy top and underspin adjustable to very little spin.
If you think your game could benefit from upping the oscillation features to include a narrow and wide two-line drill feature, find out more about our premium elite three automatic tennis ball machine.
Lobster Sports offers multiple power options for both at-home and for training on the go. If you practice at public courts or are always on the move, one of our elite two battery machine options is for you. We offer both our standard internal battery machine and an external battery option where the battery pack is carried separately. Along with making the machine lighter for lifting and transporting, the external battery offers the convenience of leaving your elite in your vehicle and simply bringing the battery pack inside to charge. If you have a home court or access to a court with power, our all-electric elite prevents you from ever having to charge your machine! Without an internal battery, it runs solely on our plug-in elite power pak and supplies endless training time. If you want the best of both worlds, purchase one of our battery options along with an elite power pak, which will give you the freedom to use either the battery or electricity to power your machine.
elite two by Lobster is made in the USA and is covered by our 2 year warranty.
- Oscillation: random horizontal, random vertical, random horizontal and vertical
- 2-line function: none
- Spin: top and back
- Ball Speed: 10-80 mph
- Feed rate: 2-12 seconds
- Elevation: electronic, 0-60 degrees
- Ball capacity: 150
- Power: battery, electric or combo
- Court Time: 4-8 hrs, unlimited
- Standard charger: included
- Remote: (optional), elite
- Premium charger: optional
- Weight: 42lbs
- Warranty: 2 years
Warranty and Shipping
Lobster Sports proudly offers a 2-year warranty, giving you the peace of mind that has become synonymous with Lobster Sports. Each ball machine is assembled onsite at our California manufacturing facility. Quality control checks are performed at each step of the assembly process if your new machine has tennis ball fuzz inside or your pickle ball wheels looks slightly used, then you know Lobster tested it properly.) We build quality machines and back them up with our warranty.
The Limited Warranty applies only to the original purchaser of the product that was purchased from an authorized reseller like Top Sports Tech and manufactured for Lobster Sports that can be identified with a Lobster logo affixed to it. Ebay is NOT an authorized reseller of any Lobster products. Any product purchased from a non-authorized reseller renders the warranty null and void. Lobster Sports may require you to furnish proof of purchase details to verify your warranty. Activate your warranty by emailing your warranty card to customerservice@lobstersports.com.
Click here to read the full warranty policy
Warranty Shipping
The manufacturer's warranty covers parts and labor and one-way shipping for US domestic retail customers. US retail customers that need warranty service must contact Lobster Sports to receive authorization to ship the warranty product back to the factory. The customer must cover the inbound shipping costs to the factory. Lobster Sports will fix all products under warranty free of charge and will ship the product back to US domestic customers free of charge. All expedited shipping charges are the responsibility of the customer. All international retail customers must contact their local Lobster Dealer for all warranty service.
Repair (non-Warranty)
Lobster Sports provides repair service on all machines provided they are not older than 7 years. This is due to changes in product design and compatibility on parts that are no longer available.
Machine owners can contact our Customer Service Department at customerservice@lobstersports.com to obtain the require return authorization.
Please provide the serial number to obtain the return authorization that is printed on white sticker on the bottom of the machine.
All inbound and outbound shipping charges are the responsibility of the customer along with all parts and labor. Labor charges is $95 per hour with a 1-hour minimum.
Warranty Time Periods
Battery Machines: two-year limited warranty
Battery and Server Wheels: six-months from the date of purchase.
Accessories: one-year warranty from the date of purchase.
Parts: six-month warranty from the date of purchase.
Optional Extended Warranty
An optional extended warranty is available within the first 60 days from purchase.
Additional one year: $110 for elite, grand or pickle, $199 for phenom
Additional two years: $165 for elite, grand or pickle, $299 for phenom
Additional three years: $249 for elite, grand or pickle, $399 for phenom
To purchase an extended warranty within the 60-day period after purchase, please call 800.210.5992 with your machine serial number and date of purchase.
Shipping
Lobster Sports offers a 30-day money back guarantee less shipping and a 5% restocking fee (Domestic Only). Lobster Sports does not accept international returns. Every return is assessed this fee. Returns will only be accepted with proper authorization, which includes the product serial number, the original invoice number and date. Returns will not be accepted without adherence to these guidelines. Returns will not be accepted for merchandise misused, neglected or altered.
If an order arrives with shipping damages, contact Top Sports Tech at 469-518-4269
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
-
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
-
Provide your order number and a detailed reason for the return.
-
Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
-
Package the Item Safely:
-
Pack the item securely in its original packaging.
-
Make sure to include all accessories, manuals, and any free gifts.
-
Include Documentation:
-
Add the return authorization form along with any required supporting documents or images.
-
Attach Shipping Label:
-
Download and print the return shipping label provided in our email.
-
Affix the label to the outside of the package.
4.3 Shipping the Return
-
Shipping Method:
-
Use either FedEx, UPS or USPS
4.3 Shipping the Return
-
Ship the package within 7 days of receiving the return authorization.
-
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
-
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
-
Customer Responsibility:
-
All return shipping costs must be paid by the customer.
-
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
-
Items must be unused, undamaged, and returned in their original packaging.
-
Return request must be made within 30 days of receipt.
Refund:
-
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
-
Contact us within 48 hours of receiving the item.
Documentation:
-
Please provide photos or videos showing the defect or damage.
Resolution:
-
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
-
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
-
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
-
We will initiate an investigation with the carrier.
-
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
-
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
-
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
-
Custom or Personalized Products:
-
Items that are made to your specifications or clearly personalized.
-
sanitary or intimate items:
-
Underwear, swimwear, and personal care items are included, unless unopened and unused.
-
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
-
Approval:
- Refunds are issued after we receive and inspect the returned item.
-
Notification:
-
You will be notified by email about the approval or rejection of your refund.
-
-
Condition:
-
Items must comply with the return eligibility criteria stated in Section 3.
-
8.2 Refund Processing
-
Method:
-
Refunds will be issued to the original payment method used during purchase.
-
-
Time Frame:
-
-
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
-
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
-
Condition Issues:
-
-
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
-
-
Late Returns:
-
-
Items returned more than 30 days after delivery.
-
9. Exchanges
-
Eligibility:
-
-
We replace defective, damaged, or incorrect items.
-
-
Process:
-
-
To request an exchange, contact us at support@precisionperformances.com
-
-
Shipping Costs:
-
-
We cover return shipping for defective or incorrect items.
-
-
-
Customers are responsible for return shipping costs when returning items due to a change of mind.
-
10. Timelines
-
Return Window:
-
-
Returns must be reported and shipped within 7 days of receiving the product.
-
-
Return Processing:
-
-
Once we receive and inspect your returned item, we will process your refund within 7 business days.
-
-
Refund Period:
-
-
Once approved, the refund will be credited to your account within up to seven 7 business days.
-
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
-
Visit our FAQ page
-
Contact our Customer Service team:
-
-
Email: support@precisionperformances.com
-
-
-
Phone: (844)-513-6374
-
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Description
Lobster Elite Two Tennis Ball Machine
The Elite Two is designed for intermediate to advanced players. Its triple oscillation feature, which delivers shots with varying width and depth, focuses on improving footwork and the ability to adapt to the unpredictable shots typically seen in match play. This machine comes with the compact and versatile Elite 10-function remote or the WiFi App remote for iPhone, offering convenient control during your training sessions.
While almost all battery-powered tennis ball machines sweep randomly left to right horizontally, the Lobster elite two tennis ball launcher also oscillates vertically, giving you short and deep shots in a random pattern to provide a better physical workout. Or, choose your shot placement vertically only and horizontally only.
Triple oscillation simulates match play by combining both vertical and horizontal oscillation functions to throw balls throughout the entire court-left, right, short, and deep.
Improve your reaction time while you advance your foot speed agility.
Sky-high lobs and blistering speeds of 80 mph will take your game to new levels.
These battery-powered tennis ball machines will challenge all of your strokes, not just your forehand and backhand.
"High Spin" is standard equipment. Lobster provides unmatched heavy top and underspin adjustable to very little spin.
If you think your game could benefit from upping the oscillation features to include a narrow and wide two-line drill feature, find out more about our premium elite three automatic tennis ball machine.
Lobster Sports offers multiple power options for both at-home and for training on the go. If you practice at public courts or are always on the move, one of our elite two battery machine options is for you. We offer both our standard internal battery machine and an external battery option where the battery pack is carried separately. Along with making the machine lighter for lifting and transporting, the external battery offers the convenience of leaving your elite in your vehicle and simply bringing the battery pack inside to charge. If you have a home court or access to a court with power, our all-electric elite prevents you from ever having to charge your machine! Without an internal battery, it runs solely on our plug-in elite power pak and supplies endless training time. If you want the best of both worlds, purchase one of our battery options along with an elite power pak, which will give you the freedom to use either the battery or electricity to power your machine.
elite two by Lobster is made in the USA and is covered by our 2 year warranty.
- Oscillation: random horizontal, random vertical, random horizontal and vertical
- 2-line function: none
- Spin: top and back
- Ball Speed: 10-80 mph
- Feed rate: 2-12 seconds
- Elevation: electronic, 0-60 degrees
- Ball capacity: 150
- Power: battery, electric or combo
- Court Time: 4-8 hrs, unlimited
- Standard charger: included
- Remote: (optional), elite
- Premium charger: optional
- Weight: 42lbs
- Warranty: 2 years
Warranty and Shipping
Lobster Sports proudly offers a 2-year warranty, giving you the peace of mind that has become synonymous with Lobster Sports. Each ball machine is assembled onsite at our California manufacturing facility. Quality control checks are performed at each step of the assembly process if your new machine has tennis ball fuzz inside or your pickle ball wheels looks slightly used, then you know Lobster tested it properly.) We build quality machines and back them up with our warranty.
The Limited Warranty applies only to the original purchaser of the product that was purchased from an authorized reseller like Top Sports Tech and manufactured for Lobster Sports that can be identified with a Lobster logo affixed to it. Ebay is NOT an authorized reseller of any Lobster products. Any product purchased from a non-authorized reseller renders the warranty null and void. Lobster Sports may require you to furnish proof of purchase details to verify your warranty. Activate your warranty by emailing your warranty card to customerservice@lobstersports.com.
Click here to read the full warranty policy
Warranty Shipping
The manufacturer's warranty covers parts and labor and one-way shipping for US domestic retail customers. US retail customers that need warranty service must contact Lobster Sports to receive authorization to ship the warranty product back to the factory. The customer must cover the inbound shipping costs to the factory. Lobster Sports will fix all products under warranty free of charge and will ship the product back to US domestic customers free of charge. All expedited shipping charges are the responsibility of the customer. All international retail customers must contact their local Lobster Dealer for all warranty service.
Repair (non-Warranty)
Lobster Sports provides repair service on all machines provided they are not older than 7 years. This is due to changes in product design and compatibility on parts that are no longer available.
Machine owners can contact our Customer Service Department at customerservice@lobstersports.com to obtain the require return authorization.
Please provide the serial number to obtain the return authorization that is printed on white sticker on the bottom of the machine.
All inbound and outbound shipping charges are the responsibility of the customer along with all parts and labor. Labor charges is $95 per hour with a 1-hour minimum.
Warranty Time Periods
Battery Machines: two-year limited warranty
Battery and Server Wheels: six-months from the date of purchase.
Accessories: one-year warranty from the date of purchase.
Parts: six-month warranty from the date of purchase.
Optional Extended Warranty
An optional extended warranty is available within the first 60 days from purchase.
Additional one year: $110 for elite, grand or pickle, $199 for phenom
Additional two years: $165 for elite, grand or pickle, $299 for phenom
Additional three years: $249 for elite, grand or pickle, $399 for phenom
To purchase an extended warranty within the 60-day period after purchase, please call 800.210.5992 with your machine serial number and date of purchase.
Shipping
Lobster Sports offers a 30-day money back guarantee less shipping and a 5% restocking fee (Domestic Only). Lobster Sports does not accept international returns. Every return is assessed this fee. Returns will only be accepted with proper authorization, which includes the product serial number, the original invoice number and date. Returns will not be accepted without adherence to these guidelines. Returns will not be accepted for merchandise misused, neglected or altered.
If an order arrives with shipping damages, contact Top Sports Tech at 469-518-4269
Delivery Information
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Price Match Guarantee
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Returns
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
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Contact Customer Service:
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Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
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Provide your order number and a detailed reason for the return.
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Return Authorization:
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Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
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Package the Item Safely:
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Pack the item securely in its original packaging.
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Make sure to include all accessories, manuals, and any free gifts.
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Include Documentation:
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Add the return authorization form along with any required supporting documents or images.
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Attach Shipping Label:
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Download and print the return shipping label provided in our email.
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Affix the label to the outside of the package.
4.3 Shipping the Return
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Shipping Method:
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Use either FedEx, UPS or USPS
4.3 Shipping the Return
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Ship the package within 7 days of receiving the return authorization.
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Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
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Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
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Customer Responsibility:
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All return shipping costs must be paid by the customer.
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6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
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Items must be unused, undamaged, and returned in their original packaging.
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Return request must be made within 30 days of receipt.
Refund:
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A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
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Contact us within 48 hours of receiving the item.
Documentation:
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Please provide photos or videos showing the defect or damage.
Resolution:
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We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
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We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
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Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
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We will initiate an investigation with the carrier.
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If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
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You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
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If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
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Custom or Personalized Products:
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Items that are made to your specifications or clearly personalized.
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sanitary or intimate items:
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Underwear, swimwear, and personal care items are included, unless unopened and unused.
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Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
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Approval:
- Refunds are issued after we receive and inspect the returned item.
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Notification:
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You will be notified by email about the approval or rejection of your refund.
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Condition:
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Items must comply with the return eligibility criteria stated in Section 3.
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8.2 Refund Processing
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Method:
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Refunds will be issued to the original payment method used during purchase.
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Time Frame:
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Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
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8.3 Partial Refunds
Partial refunds may be granted in certain situations:
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Condition Issues:
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Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
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Late Returns:
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Items returned more than 30 days after delivery.
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9. Exchanges
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Eligibility:
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We replace defective, damaged, or incorrect items.
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Process:
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To request an exchange, contact us at support@precisionperformances.com
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Shipping Costs:
-
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We cover return shipping for defective or incorrect items.
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Customers are responsible for return shipping costs when returning items due to a change of mind.
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10. Timelines
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Return Window:
-
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Returns must be reported and shipped within 7 days of receiving the product.
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Return Processing:
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Once we receive and inspect your returned item, we will process your refund within 7 business days.
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Refund Period:
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Once approved, the refund will be credited to your account within up to seven 7 business days.
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11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
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Visit our FAQ page
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Contact our Customer Service team:
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Email: support@precisionperformances.com
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-
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Phone: (844)-513-6374
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Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
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