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Kahuna Massage Chair HM-5020

$2,200.00

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✔ Free Shipping No Sales Tax (Some Exclusions May Apply)

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Kahuna Massage Chair HM-5020

2D | SL Track | Zero Gravity | Hip Air Compression | Calf Rollers | 6 Auto Programs | 6 Massage Techniques | Lumbar Heat Therapy | USB | Fully Assembled

Kahuna Massage Chair HM-5020

The Kahuna HM-5020 Massage Chair offers a thorough and effective massage at an affordable price point. Featuring the latest 2D SL-track, one zone of zero gravity, full-body air compression, and an easy-to-use LCD remote, the HM-5020 is ideal for those seeking a high-quality massage experience. The chair also includes active dual rollers that target acupoints for enhanced relief. Suitable for individuals up to 6'2" tall and weighing up to 300 pounds, the HM-5020 is designed to accommodate a wide range of users.

Kahuna Massage Chair HM-5020 GIF

  • 2D SL-Track

    The Kahuna HM-5020 massage chair has a 2D roller mechanism where the rollers go up and down; left and right in order to provide a very thorough massage.

  • Zero Gravity

    The Kahuna HM-5020 Massage Chair features the zero gravity position which was originally developed by our NASA scientists as a way to remove the pressure our astronauts felt to their spines during a rocket launch. In the zero-gravity position, you are reclined back while the legs are lifted creating a near weightless position where all pressure is removed from the spine. You can enjoy all of your massages in the Kahuna HM-5020 Massage Chair in the zero gravity position. Chiropractors consider this to be the "healthiest way to sit."

  • Auto Programs (6)

    The Kahuna HM-5020 massage chair has a whopping 6 auto programs. Enjoy programs such as:  Fatigue Relief, Relax, Pain Relief, Rock Rotating, Neck & Shoulder and Lower Back.

  • Calf Rollers

    Kahuna HM-5020 massage chair feature both foot and calf rollers to help relieve stress along the highly used feet and calves. Most chairs these days provide a good reflexology foot massage, but few have a high-quality calf roller mechanism as well. 

  • Heat Therapy (Lumbar)

    The Kahuna HM-5020 Massage Chair provides heat therapy to the lower lumbar region of the spine, which helps relieve lower back tension and relaxes the underlying muscles and joints. Heat pads apply warmth to help loosen muscle tissue so that the rollers can apply a more effective and deeper massage.

  • LCD Remote Control

    You will really love the LCD screen remote control that indicates the entire menu and its very user-friendly feature.

Warranty

Kahuna 1 Year Limited Warranty

Kahuna covers their massage chairs with a 1-year limited warranty. This will cover in-home service and parts for up to 2 years.

Not Included on the Warranty

We do not cover shipping expenses if this occurs. We do not cover normal wear and tear including velcro, zipper, or tears in any fabric or leather covering by abuse. We do not cover if the product has been damaged physically and intentionally. Also, we do not cover customer accidents or neglect such as fluids, mold, water damage, animal damage, cuts, and burns

 


Video

 


 

Specifications
Product Name
Kahuna Massage Chair HM-5020
Downloads
Manual
Made In China
Height Range 5'" to 6'2"
Max Weight (lbs) 300 lbs
Intensity  5 Levels
Space Saver Yes - 7"
Warranty 1 Year In-Home Parts/Labor/Service
Type of Roller 2D
Roller Track SL-Track
Length of Roller 51.2
Roller Glute Massage No
Roller Width Adjustment Yes
Roller Speed Adjustment Yes
Roller Intensity Adjustment Yes
Removable Back Pad  No
Body Scan Technology Yes
Foot Rollers Yes
Calf Rollers Yes
Recline Automatic
Zero Gravity Yes - 1 Stage
Inversion Therapy No
Auto Programs 6
Stretch Program No
Deep Tissue Massage No
Massage Techniques Kneading , Kneading +Knocking , Shiatsu ,Tapping, Knocking, Rolling
Manual Programs Yes (6)
Spot /Partial Massage Yes
Memory Setting No
Vibration No
Heat Lumbar
# of Airbags 10
Air Massage Hips & Legs or Sole of the feet
Airbag Intensity Adjustments Yes; 5 levels
Ottoman Length Adjustment
Hideaway Ottoman No
Bluetooth No
MP3 Player No
USB Yes
Remote Type LCD Remote
Timer Setting Maximum 60 Minutes
Chromotherapy No
Upholstery Synthetic Leather
Dimensions Upright            (L" x W" x H") 57L x 26.5W x 47H
Dimensions Recline            (L" x W" x H") 73L x 26.5W x 33H
Massage Chair Weight 174 lbs
Number of Motors Not Available
Big Box Size (L" x W" x H")
Big Box Contents Full Assemble
Small Box Size (L" x W" x H")
Small Box Contents Not Available
Shipping Weight 216 lbs



Effective Date: 7/26/2025

1. Introduction

At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com

 

2. Shipping Destinations

  • Countries We Ship To: 
    • United States

 

  • Future Expansion: 
    • We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.

 

3. Shipping Costs

  • Domestic Shipping (United States)
    • Standard Shipping: Free shipping for orders over $200
    • Flat Rate Shipping: $15 flat rate for orders under $200
  • No Hidden Fees:
    • All shipping costs are clearly calculated and shown at checkout, with no hidden fees.

4. Order Processing Time

  • Processing Time:
    • Orders are processed within 1 business day (Monday to Sunday)
  • Order Cut-Off Time:
    • Orders placed before 5 PM Central Time will start processing on the same day
  • Weekend and Holiday Orders:
    • Orders made on weekends or public holidays will be handled and processed on the following business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 4-7 business days 
    • Expedited Shipping: 1-2 business days 
  • Notes:
    • Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:
  • We work with trusted carriers in the industry to guarantee your package is delivered securely.
    • Domestic Carriers: USPS, FedEx, UPS
  • Shipment Tracking:
    • Tracking information is included with every order and will be sent to you by email once your order has been shipped.
  • Insurance:
    • All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.

 

7. Order Tracking

  • Tracking Information:
    • After your order has been shipped, you will receive an email containing:
      • Tracking Number
      • Carrier Name
      • Link to Track Your Package

 

  • How to Track Your Order:
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374

 

  • Lost Packages:
    • If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

 

8.2 Damaged Packages

  • Reporting Damage:
    • If your package arrives damaged:
      • Note damage on the BOL before signing
      • Take photos of the damaged packaging and items.
      • Contact us within 7 business days at support@precisionperformances.com

 

  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

 

9. Missing Items

  • Reporting Missing Items:
    • If any items are missing from your order:
    • Contact us within 7 business days of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

10. Return and Refund Policy

  • Returns:
    • Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns:
    • Items must be unused, undamaged, and in their original packaging.
    • Certain items like custom or perishable goods  may not be eligible for returns

 

  • Return Shipping Costs:
  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
  • Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.

 

  • Refunds:
    • Refunds are processed within 7 business days after receiving the returned item.
    • Refunds will be issued to the original payment method.

 

 

11. Incorrect Address

  • Address Accuracy
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • If a package is returned to us due to an incorrect address:
      • We will contact you to arrange reshipment.
      • Additional shipping charges may apply.

 

12. Contact Information

If you have any questions or concerns about your shipment, feel free to contact us:

  • Customer Service Email: support@precisionperformances.com
  • Customer Service Phone: (844)-513-6374
  • 11111 Drumadoon Dr Richmond Texas 77407
    • Precision Performances
    • 11111 Drumadoon Dr
    • Richmond Texas 77407
    • United States

Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.

 

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.

Thank you for shopping with Precision Performances !

We value your business and are dedicated to delivering the first-class service you deserve.

Last Updated: 7/30/2025

We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.

Our 100% Price Match Guarantee is subject to the following conditions

  • Promotions like rebates or buy-one-get-one-free offers are excluded.
  • Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
  • The competitor must be an authorized retailer of the exact same item, including model and specifications.
  • The price match will consider the item price, sales tax, and shipping costs.
  • Price matching is not applicable to exchange orders or replacement items.

Last Updated: 7/28/2025

1. Scope and Purpose

This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@precisionperformances.com

  • Phone: (844)-513-6374

  • Address: 11111 Drumadoon Dr Richmond Texas 77407

    Hours: [Monday–Sunday,  9AM-9PM CT

 

3. Return Eligibility

Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.

  • Original Packaging: The item must be in its original packaging with all labels and tags intact.
    Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

  • Email us at support@precisionperformances.com or call  (844)-513-6374 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

  1. Return Authorization:

  • Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

  1. Package the Item Safely:

  • Pack the item securely in its original packaging.

  • Make sure to include all accessories, manuals, and any free gifts.

  1. Include Documentation:

  • Add the return authorization form along with any required supporting documents or images.

  1. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

  • Use either FedEx, UPS or USPS

4.3  Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.

  • Use a trackable shipping method to ensure your package arrives safely.]

Return Window:

  • Ship the item within 7 days after receiving the return authorization.

 

5. Return Shipping Costs

  • Customer Responsibility:

    • All return shipping costs must be paid by the customer.

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

  • Items must be unused, undamaged, and returned in their original packaging.

  • Return request must be made within 30 days of receipt.

Refund:

  • A refund will be issued to the original payment method, minus a %25 restocking fee.

6.2 Defective or Damaged Goods

Notification:

  • Contact us within 48 hours of receiving the item.

Documentation:

  • Please provide photos or videos showing the defect or damage.

Resolution:

  • We will provide a replacement or a full refund, covering return shipping costs.

6.3 Incorrect Product Received

Notification:

  • Inform us immediately upon receipt.

Resolution:

  • We will cover the return of the incorrect item and make sure you get the correct product.

6.4 Product Never Arrived

Notification:

  • Reach out to us if your product hasn’t arrived by the estimated delivery date.

Resolution:

  • We will initiate an investigation with the carrier.

  • If the product is confirmed lost, we will provide a full refund or send a replacement.

6.5 Order Cancellation

Before Shipment:

  • You may cancel your order for a full refund if it hasn’t been shipped yet.

After Shipment:

  • If the order has shipped, please follow the return process once you receive the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

  • Items that are made to your specifications or clearly personalized.

  •  sanitary or intimate items:
  • Underwear, swimwear, and personal care items are included, unless unopened and unused.

  • Gift Cards and Downloadable Software Products

8. Refunds

8.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • You will be notified by email about the approval or rejection of your refund.

  • Condition:
    • Items must comply with the return eligibility criteria stated in Section 3.

8.2 Refund Processing

  • Method:
    • Refunds will be issued to the original payment method used during purchase.

  • Time Frame:

    • Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.

  • Late Returns:

    • Items returned more than 30 days after delivery.

 

9. Exchanges

  • Eligibility:

    • We replace defective, damaged, or incorrect items.

  • Process:

    • To request an exchange, contact us at support@precisionperformances.com

  • Shipping Costs:

    • We cover return shipping for defective or incorrect items.

    • Customers are responsible for return shipping costs when returning items due to a change of mind.

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 7 days of receiving the product.

  • Return Processing:

    • Once we receive and inspect your returned item, we will process your refund within 7 business days.

  • Refund Period:

    • Once approved, the refund will be credited to your account within up to seven 7 business days.

 

11. Legal Rights

This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.

 

14. Questions and Support

For more information, please:

  • Visit our FAQ page 

  • Contact our Customer Service team:

    • Email: support@precisionperformances.com

    • Phone: (844)-513-6374

 

Note:  By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.

 

Precision Performances

support@precisionpeformances.com

(844)-513-6374

11111 Drumadoon Dr Richmond Texas 77407

Description

Kahuna Massage Chair HM-5020

2D | SL Track | Zero Gravity | Hip Air Compression | Calf Rollers | 6 Auto Programs | 6 Massage Techniques | Lumbar Heat Therapy | USB | Fully Assembled

Kahuna Massage Chair HM-5020

The Kahuna HM-5020 Massage Chair offers a thorough and effective massage at an affordable price point. Featuring the latest 2D SL-track, one zone of zero gravity, full-body air compression, and an easy-to-use LCD remote, the HM-5020 is ideal for those seeking a high-quality massage experience. The chair also includes active dual rollers that target acupoints for enhanced relief. Suitable for individuals up to 6'2" tall and weighing up to 300 pounds, the HM-5020 is designed to accommodate a wide range of users.

Kahuna Massage Chair HM-5020 GIF

  • 2D SL-Track

    The Kahuna HM-5020 massage chair has a 2D roller mechanism where the rollers go up and down; left and right in order to provide a very thorough massage.

  • Zero Gravity

    The Kahuna HM-5020 Massage Chair features the zero gravity position which was originally developed by our NASA scientists as a way to remove the pressure our astronauts felt to their spines during a rocket launch. In the zero-gravity position, you are reclined back while the legs are lifted creating a near weightless position where all pressure is removed from the spine. You can enjoy all of your massages in the Kahuna HM-5020 Massage Chair in the zero gravity position. Chiropractors consider this to be the "healthiest way to sit."

  • Auto Programs (6)

    The Kahuna HM-5020 massage chair has a whopping 6 auto programs. Enjoy programs such as:  Fatigue Relief, Relax, Pain Relief, Rock Rotating, Neck & Shoulder and Lower Back.

  • Calf Rollers

    Kahuna HM-5020 massage chair feature both foot and calf rollers to help relieve stress along the highly used feet and calves. Most chairs these days provide a good reflexology foot massage, but few have a high-quality calf roller mechanism as well. 

  • Heat Therapy (Lumbar)

    The Kahuna HM-5020 Massage Chair provides heat therapy to the lower lumbar region of the spine, which helps relieve lower back tension and relaxes the underlying muscles and joints. Heat pads apply warmth to help loosen muscle tissue so that the rollers can apply a more effective and deeper massage.

  • LCD Remote Control

    You will really love the LCD screen remote control that indicates the entire menu and its very user-friendly feature.

Warranty

Kahuna 1 Year Limited Warranty

Kahuna covers their massage chairs with a 1-year limited warranty. This will cover in-home service and parts for up to 2 years.

Not Included on the Warranty

We do not cover shipping expenses if this occurs. We do not cover normal wear and tear including velcro, zipper, or tears in any fabric or leather covering by abuse. We do not cover if the product has been damaged physically and intentionally. Also, we do not cover customer accidents or neglect such as fluids, mold, water damage, animal damage, cuts, and burns

 


Video

 


 

Specifications
Product Name
Kahuna Massage Chair HM-5020
Downloads
Manual
Made In China
Height Range 5'" to 6'2"
Max Weight (lbs) 300 lbs
Intensity  5 Levels
Space Saver Yes - 7"
Warranty 1 Year In-Home Parts/Labor/Service
Type of Roller 2D
Roller Track SL-Track
Length of Roller 51.2
Roller Glute Massage No
Roller Width Adjustment Yes
Roller Speed Adjustment Yes
Roller Intensity Adjustment Yes
Removable Back Pad  No
Body Scan Technology Yes
Foot Rollers Yes
Calf Rollers Yes
Recline Automatic
Zero Gravity Yes - 1 Stage
Inversion Therapy No
Auto Programs 6
Stretch Program No
Deep Tissue Massage No
Massage Techniques Kneading , Kneading +Knocking , Shiatsu ,Tapping, Knocking, Rolling
Manual Programs Yes (6)
Spot /Partial Massage Yes
Memory Setting No
Vibration No
Heat Lumbar
# of Airbags 10
Air Massage Hips & Legs or Sole of the feet
Airbag Intensity Adjustments Yes; 5 levels
Ottoman Length Adjustment
Hideaway Ottoman No
Bluetooth No
MP3 Player No
USB Yes
Remote Type LCD Remote
Timer Setting Maximum 60 Minutes
Chromotherapy No
Upholstery Synthetic Leather
Dimensions Upright            (L" x W" x H") 57L x 26.5W x 47H
Dimensions Recline            (L" x W" x H") 73L x 26.5W x 33H
Massage Chair Weight 174 lbs
Number of Motors Not Available
Big Box Size (L" x W" x H")
Big Box Contents Full Assemble
Small Box Size (L" x W" x H")
Small Box Contents Not Available
Shipping Weight 216 lbs



Delivery Information

Effective Date: 7/26/2025

1. Introduction

At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com

 

2. Shipping Destinations

  • Countries We Ship To: 
    • United States

 

  • Future Expansion: 
    • We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.

 

3. Shipping Costs

  • Domestic Shipping (United States)
    • Standard Shipping: Free shipping for orders over $200
    • Flat Rate Shipping: $15 flat rate for orders under $200
  • No Hidden Fees:
    • All shipping costs are clearly calculated and shown at checkout, with no hidden fees.

4. Order Processing Time

  • Processing Time:
    • Orders are processed within 1 business day (Monday to Sunday)
  • Order Cut-Off Time:
    • Orders placed before 5 PM Central Time will start processing on the same day
  • Weekend and Holiday Orders:
    • Orders made on weekends or public holidays will be handled and processed on the following business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 4-7 business days 
    • Expedited Shipping: 1-2 business days 
  • Notes:
    • Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:
  • We work with trusted carriers in the industry to guarantee your package is delivered securely.
    • Domestic Carriers: USPS, FedEx, UPS
  • Shipment Tracking:
    • Tracking information is included with every order and will be sent to you by email once your order has been shipped.
  • Insurance:
    • All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.

 

7. Order Tracking

  • Tracking Information:
    • After your order has been shipped, you will receive an email containing:
      • Tracking Number
      • Carrier Name
      • Link to Track Your Package

 

  • How to Track Your Order:
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374

 

  • Lost Packages:
    • If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

 

8.2 Damaged Packages

  • Reporting Damage:
    • If your package arrives damaged:
      • Note damage on the BOL before signing
      • Take photos of the damaged packaging and items.
      • Contact us within 7 business days at support@precisionperformances.com

 

  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

 

9. Missing Items

  • Reporting Missing Items:
    • If any items are missing from your order:
    • Contact us within 7 business days of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

10. Return and Refund Policy

  • Returns:
    • Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns:
    • Items must be unused, undamaged, and in their original packaging.
    • Certain items like custom or perishable goods  may not be eligible for returns

 

  • Return Shipping Costs:
  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
  • Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.

 

  • Refunds:
    • Refunds are processed within 7 business days after receiving the returned item.
    • Refunds will be issued to the original payment method.

 

 

11. Incorrect Address

  • Address Accuracy
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • If a package is returned to us due to an incorrect address:
      • We will contact you to arrange reshipment.
      • Additional shipping charges may apply.

 

12. Contact Information

If you have any questions or concerns about your shipment, feel free to contact us:

  • Customer Service Email: support@precisionperformances.com
  • Customer Service Phone: (844)-513-6374
  • 11111 Drumadoon Dr Richmond Texas 77407
    • Precision Performances
    • 11111 Drumadoon Dr
    • Richmond Texas 77407
    • United States

Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.

 

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.

Thank you for shopping with Precision Performances !

We value your business and are dedicated to delivering the first-class service you deserve.

Price Match Guarantee

Last Updated: 7/30/2025

We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.

Our 100% Price Match Guarantee is subject to the following conditions

  • Promotions like rebates or buy-one-get-one-free offers are excluded.
  • Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
  • The competitor must be an authorized retailer of the exact same item, including model and specifications.
  • The price match will consider the item price, sales tax, and shipping costs.
  • Price matching is not applicable to exchange orders or replacement items.

Returns

Last Updated: 7/28/2025

1. Scope and Purpose

This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@precisionperformances.com

  • Phone: (844)-513-6374

  • Address: 11111 Drumadoon Dr Richmond Texas 77407

    Hours: [Monday–Sunday,  9AM-9PM CT

 

3. Return Eligibility

Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.

  • Original Packaging: The item must be in its original packaging with all labels and tags intact.
    Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

  • Email us at support@precisionperformances.com or call  (844)-513-6374 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

  1. Return Authorization:

  • Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

  1. Package the Item Safely:

  • Pack the item securely in its original packaging.

  • Make sure to include all accessories, manuals, and any free gifts.

  1. Include Documentation:

  • Add the return authorization form along with any required supporting documents or images.

  1. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

  • Use either FedEx, UPS or USPS

4.3  Shipping the Return

  • Ship the package within 7 days of receiving the return authorization.

  • Use a trackable shipping method to ensure your package arrives safely.]

Return Window:

  • Ship the item within 7 days after receiving the return authorization.

 

5. Return Shipping Costs

  • Customer Responsibility:

    • All return shipping costs must be paid by the customer.

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

  • Items must be unused, undamaged, and returned in their original packaging.

  • Return request must be made within 30 days of receipt.

Refund:

  • A refund will be issued to the original payment method, minus a %25 restocking fee.

6.2 Defective or Damaged Goods

Notification:

  • Contact us within 48 hours of receiving the item.

Documentation:

  • Please provide photos or videos showing the defect or damage.

Resolution:

  • We will provide a replacement or a full refund, covering return shipping costs.

6.3 Incorrect Product Received

Notification:

  • Inform us immediately upon receipt.

Resolution:

  • We will cover the return of the incorrect item and make sure you get the correct product.

6.4 Product Never Arrived

Notification:

  • Reach out to us if your product hasn’t arrived by the estimated delivery date.

Resolution:

  • We will initiate an investigation with the carrier.

  • If the product is confirmed lost, we will provide a full refund or send a replacement.

6.5 Order Cancellation

Before Shipment:

  • You may cancel your order for a full refund if it hasn’t been shipped yet.

After Shipment:

  • If the order has shipped, please follow the return process once you receive the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

  • Items that are made to your specifications or clearly personalized.

  •  sanitary or intimate items:
  • Underwear, swimwear, and personal care items are included, unless unopened and unused.

  • Gift Cards and Downloadable Software Products

8. Refunds

8.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • You will be notified by email about the approval or rejection of your refund.

  • Condition:
    • Items must comply with the return eligibility criteria stated in Section 3.

8.2 Refund Processing

  • Method:
    • Refunds will be issued to the original payment method used during purchase.

  • Time Frame:

    • Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.

  • Late Returns:

    • Items returned more than 30 days after delivery.

 

9. Exchanges

  • Eligibility:

    • We replace defective, damaged, or incorrect items.

  • Process:

    • To request an exchange, contact us at support@precisionperformances.com

  • Shipping Costs:

    • We cover return shipping for defective or incorrect items.

    • Customers are responsible for return shipping costs when returning items due to a change of mind.

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 7 days of receiving the product.

  • Return Processing:

    • Once we receive and inspect your returned item, we will process your refund within 7 business days.

  • Refund Period:

    • Once approved, the refund will be credited to your account within up to seven 7 business days.

 

11. Legal Rights

This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.

 

14. Questions and Support

For more information, please:

  • Visit our FAQ page 

  • Contact our Customer Service team:

    • Email: support@precisionperformances.com

    • Phone: (844)-513-6374

 

Note:  By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.

 

Precision Performances

support@precisionpeformances.com

(844)-513-6374

11111 Drumadoon Dr Richmond Texas 77407

Kahuna Massage Chair HM-5020

Kahuna Massage Chair HM-5020

$2,200.00

Color

Kahuna Massage Chair HM-5020

Kahuna Massage Chair HM-5020

$2,200.00

Color

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