Dundalk Leisurecraft Tranquility Barrel Sauna Canadian Timber 6 Person | CTC2345W
Experience the ultimate outdoor relaxation retreat with the Canadian Timber Tranquility Barrel Sauna. Handcrafted from Eastern White Cedar, this sauna is designed for all-weather outdoor use, offering superior resistance to rot and decay. The sauna’s natural light-colored finish ensures it looks beautiful now and continues to age gracefully.
Key Features:
- Seating Capacity: Comfortable seating for 2-6 people.
- Size: 6.6' diameter x 9.8' long, including a 1.5' porch (243 cu ft).
- Ceiling Height: 6' flat floor to ceiling height, providing ample room.
- Wood Construction: Made from either alternating Hemlock & Cedar or all Cedar, chosen for its durability and natural aesthetics.
- Walls: 1.5" thick solid cedar construction for superior insulation and long-lasting strength.
- Door: Full-sized door with 5mm bronze-tempered glass, providing easy access and ample natural light.
- Windows: Two windows offering additional natural light and panoramic views.
- Heating Time: Approx. 20 minutes, depending on the outside temperature.
- Weight: 1,300 lbs, ensuring stability and longevity.
- Assembly: Ready-to-assemble kit, complete with solid cedar cradles, aluminum bands, and stainless steel hardware for easy installation.
- Heating Efficiency: The barrel’s round shape promotes optimal heat circulation and air flow, making it incredibly efficient to heat and maintain.
Additional Features:
- Porch: The built-in 18-inch (45cm) porch with benches provides a cool-down area, allowing you to relax comfortably after your sauna session.
- Design Efficiency: The unique barrel shape enhances heat retention and air flow, creating an enjoyable sauna experience while reducing energy usage.
- Made in Canada: Crafted with pride in Canada, the Tranquility Barrel Sauna is built to endure harsh outdoor conditions and deliver lasting quality.
Ideal For:
- Personal or Shared Relaxation: Perfect for private use or sharing with friends and family (2-6 people).
- Cooling and Resting: Enjoy the added benefit of a built-in porch for post-sauna relaxation.
- Eco-conscious and Durable: Designed for those who seek an efficient, eco-friendly, and long-lasting sauna made with natural, sustainable materials.
What's Included?
- Full sauna kit:
- Pre-cut tongue & groove white cedar for full sauna structure
- 2x Solid benches
- 2x Bronze tempered glass windows
- Aluminum Bands
- Door w/ bronze tempered glass window
- Flat floor
- Porch with 2 seats
- Hardware
- Installation guide & video
The following items are sold separately
Pair the sauna with one of the following recommended heaters:
Harvia KIP 8kW Electric Heater Package w/ Built-In Controller
|
 |
 |
Harvia KIP 8kW Electric Heater Package w/ Digital Control and Wifi Connectivity
|
|
Harvia KIP 8kW Electric Heater Package w/ Digital Control and Wifi Connectivity
|
 |
 |
Harvia M3 Wood-Burning Stove Kit
|
At our store, we offer a wide selection of major heater brands, ensuring that you find the perfect heating solution for your sauna. Whether you prefer electric or wood-burning heaters, we provide a variety of 6-9kW models to suit different sauna sizes and preferences. If you have a specific heater in mind, feel free to reach out, and we'll assist you in choosing the ideal model for your sauna setup.
Electric Heaters
We offer a variety of 6-9kW electric sauna heaters from trusted brands. These heaters are perfect for medium to large-sized saunas and are ideal for those who prefer easy-to-use, efficient, and safe electric heating. With advanced features like digital controls and Wi-Fi connectivity, you can easily manage the temperature and settings for a customized sauna experience.
Wood-Burning Heaters
For those who prefer a more traditional sauna experience, we carry wood-burning sauna heaters that provide that authentic, rustic feel. These heaters deliver high heat output, creating a cozy and natural ambiance. They are especially popular for those seeking an off-grid sauna setup or enjoying the charm of wood fire heating.
Heater Customization
If you're looking for a specific electric or wood-burning sauna heater, we can help you spec it out to ensure you get exactly what you need. Whether you prefer a more powerful 9kW heater for larger spaces or a 6kW heater for smaller rooms, we offer a range of options to fit your space and heating preferences.
Sauna Accessories
To create the ultimate sauna experience, consider adding some essential accessories to your setup. We offer a range of high-quality accessories that enhance both the functionality and comfort of your sauna:
- Cold Plunge Tub: Perfect for alternating between hot and cold therapy, which can rejuvenate and boost circulation.
- Outdoor Shower: An ideal addition for rinsing off before or after your sauna session.
- Backrests: Add comfort while sitting in your sauna with ergonomic backrests.
- Bucket & Ladle: Traditional sauna accessories for pouring water over the hot stones, creating steam.
- Lights: Set the mood with soft lighting to enhance relaxation.
- Thermometer & Hygrometer: Monitor the temperature and humidity for the perfect sauna conditions.
- Sand Timer: Keep track of your sauna session with a classic hourglass timer.
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
-
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
-
Provide your order number and a detailed reason for the return.
-
Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
-
Package the Item Safely:
-
Pack the item securely in its original packaging.
-
Make sure to include all accessories, manuals, and any free gifts.
-
Include Documentation:
-
Add the return authorization form along with any required supporting documents or images.
-
Attach Shipping Label:
-
Download and print the return shipping label provided in our email.
-
Affix the label to the outside of the package.
4.3 Shipping the Return
-
Shipping Method:
-
Use either FedEx, UPS or USPS
4.3 Shipping the Return
-
Ship the package within 7 days of receiving the return authorization.
-
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
-
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
-
Customer Responsibility:
-
All return shipping costs must be paid by the customer.
-
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
-
Items must be unused, undamaged, and returned in their original packaging.
-
Return request must be made within 30 days of receipt.
Refund:
-
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
-
Contact us within 48 hours of receiving the item.
Documentation:
-
Please provide photos or videos showing the defect or damage.
Resolution:
-
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
-
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
-
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
-
We will initiate an investigation with the carrier.
-
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
-
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
-
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
-
Custom or Personalized Products:
-
Items that are made to your specifications or clearly personalized.
-
sanitary or intimate items:
-
Underwear, swimwear, and personal care items are included, unless unopened and unused.
-
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
-
Approval:
- Refunds are issued after we receive and inspect the returned item.
-
Notification:
-
You will be notified by email about the approval or rejection of your refund.
-
-
Condition:
-
Items must comply with the return eligibility criteria stated in Section 3.
-
8.2 Refund Processing
-
Method:
-
Refunds will be issued to the original payment method used during purchase.
-
-
Time Frame:
-
-
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
-
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
-
Condition Issues:
-
-
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
-
-
Late Returns:
-
-
Items returned more than 30 days after delivery.
-
9. Exchanges
-
Eligibility:
-
-
We replace defective, damaged, or incorrect items.
-
-
Process:
-
-
To request an exchange, contact us at support@precisionperformances.com
-
-
Shipping Costs:
-
-
We cover return shipping for defective or incorrect items.
-
-
-
Customers are responsible for return shipping costs when returning items due to a change of mind.
-
10. Timelines
-
Return Window:
-
-
Returns must be reported and shipped within 7 days of receiving the product.
-
-
Return Processing:
-
-
Once we receive and inspect your returned item, we will process your refund within 7 business days.
-
-
Refund Period:
-
-
Once approved, the refund will be credited to your account within up to seven 7 business days.
-
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
-
Visit our FAQ page
-
Contact our Customer Service team:
-
-
Email: support@precisionperformances.com
-
-
-
Phone: (844)-513-6374
-
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Description
Dundalk Leisurecraft Tranquility Barrel Sauna Canadian Timber 6 Person | CTC2345W
Experience the ultimate outdoor relaxation retreat with the Canadian Timber Tranquility Barrel Sauna. Handcrafted from Eastern White Cedar, this sauna is designed for all-weather outdoor use, offering superior resistance to rot and decay. The sauna’s natural light-colored finish ensures it looks beautiful now and continues to age gracefully.
Key Features:
- Seating Capacity: Comfortable seating for 2-6 people.
- Size: 6.6' diameter x 9.8' long, including a 1.5' porch (243 cu ft).
- Ceiling Height: 6' flat floor to ceiling height, providing ample room.
- Wood Construction: Made from either alternating Hemlock & Cedar or all Cedar, chosen for its durability and natural aesthetics.
- Walls: 1.5" thick solid cedar construction for superior insulation and long-lasting strength.
- Door: Full-sized door with 5mm bronze-tempered glass, providing easy access and ample natural light.
- Windows: Two windows offering additional natural light and panoramic views.
- Heating Time: Approx. 20 minutes, depending on the outside temperature.
- Weight: 1,300 lbs, ensuring stability and longevity.
- Assembly: Ready-to-assemble kit, complete with solid cedar cradles, aluminum bands, and stainless steel hardware for easy installation.
- Heating Efficiency: The barrel’s round shape promotes optimal heat circulation and air flow, making it incredibly efficient to heat and maintain.
Additional Features:
- Porch: The built-in 18-inch (45cm) porch with benches provides a cool-down area, allowing you to relax comfortably after your sauna session.
- Design Efficiency: The unique barrel shape enhances heat retention and air flow, creating an enjoyable sauna experience while reducing energy usage.
- Made in Canada: Crafted with pride in Canada, the Tranquility Barrel Sauna is built to endure harsh outdoor conditions and deliver lasting quality.
Ideal For:
- Personal or Shared Relaxation: Perfect for private use or sharing with friends and family (2-6 people).
- Cooling and Resting: Enjoy the added benefit of a built-in porch for post-sauna relaxation.
- Eco-conscious and Durable: Designed for those who seek an efficient, eco-friendly, and long-lasting sauna made with natural, sustainable materials.
What's Included?
- Full sauna kit:
- Pre-cut tongue & groove white cedar for full sauna structure
- 2x Solid benches
- 2x Bronze tempered glass windows
- Aluminum Bands
- Door w/ bronze tempered glass window
- Flat floor
- Porch with 2 seats
- Hardware
- Installation guide & video
The following items are sold separately
Pair the sauna with one of the following recommended heaters:
Harvia KIP 8kW Electric Heater Package w/ Built-In Controller
|
|
|
|
Harvia KIP 8kW Electric Heater Package w/ Digital Control and Wifi Connectivity
|
|
Harvia KIP 8kW Electric Heater Package w/ Digital Control and Wifi Connectivity
|
|
|
|
Harvia M3 Wood-Burning Stove Kit
|
At our store, we offer a wide selection of major heater brands, ensuring that you find the perfect heating solution for your sauna. Whether you prefer electric or wood-burning heaters, we provide a variety of 6-9kW models to suit different sauna sizes and preferences. If you have a specific heater in mind, feel free to reach out, and we'll assist you in choosing the ideal model for your sauna setup.
Electric Heaters
We offer a variety of 6-9kW electric sauna heaters from trusted brands. These heaters are perfect for medium to large-sized saunas and are ideal for those who prefer easy-to-use, efficient, and safe electric heating. With advanced features like digital controls and Wi-Fi connectivity, you can easily manage the temperature and settings for a customized sauna experience.
Wood-Burning Heaters
For those who prefer a more traditional sauna experience, we carry wood-burning sauna heaters that provide that authentic, rustic feel. These heaters deliver high heat output, creating a cozy and natural ambiance. They are especially popular for those seeking an off-grid sauna setup or enjoying the charm of wood fire heating.
Heater Customization
If you're looking for a specific electric or wood-burning sauna heater, we can help you spec it out to ensure you get exactly what you need. Whether you prefer a more powerful 9kW heater for larger spaces or a 6kW heater for smaller rooms, we offer a range of options to fit your space and heating preferences.
Sauna Accessories
To create the ultimate sauna experience, consider adding some essential accessories to your setup. We offer a range of high-quality accessories that enhance both the functionality and comfort of your sauna:
- Cold Plunge Tub: Perfect for alternating between hot and cold therapy, which can rejuvenate and boost circulation.
- Outdoor Shower: An ideal addition for rinsing off before or after your sauna session.
- Backrests: Add comfort while sitting in your sauna with ergonomic backrests.
- Bucket & Ladle: Traditional sauna accessories for pouring water over the hot stones, creating steam.
- Lights: Set the mood with soft lighting to enhance relaxation.
- Thermometer & Hygrometer: Monitor the temperature and humidity for the perfect sauna conditions.
- Sand Timer: Keep track of your sauna session with a classic hourglass timer.
Delivery Information
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Price Match Guarantee
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Returns
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
-
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
-
Provide your order number and a detailed reason for the return.
-
Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
-
Package the Item Safely:
-
Pack the item securely in its original packaging.
-
Make sure to include all accessories, manuals, and any free gifts.
-
Include Documentation:
-
Add the return authorization form along with any required supporting documents or images.
-
Attach Shipping Label:
-
Download and print the return shipping label provided in our email.
-
Affix the label to the outside of the package.
4.3 Shipping the Return
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Shipping Method:
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Use either FedEx, UPS or USPS
4.3 Shipping the Return
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Ship the package within 7 days of receiving the return authorization.
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Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
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Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
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Customer Responsibility:
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All return shipping costs must be paid by the customer.
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6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
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Items must be unused, undamaged, and returned in their original packaging.
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Return request must be made within 30 days of receipt.
Refund:
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A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
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Contact us within 48 hours of receiving the item.
Documentation:
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Please provide photos or videos showing the defect or damage.
Resolution:
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We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
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We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
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Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
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We will initiate an investigation with the carrier.
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If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
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You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
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If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
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Custom or Personalized Products:
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Items that are made to your specifications or clearly personalized.
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sanitary or intimate items:
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Underwear, swimwear, and personal care items are included, unless unopened and unused.
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Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
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Approval:
- Refunds are issued after we receive and inspect the returned item.
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Notification:
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You will be notified by email about the approval or rejection of your refund.
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Condition:
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Items must comply with the return eligibility criteria stated in Section 3.
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8.2 Refund Processing
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Method:
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Refunds will be issued to the original payment method used during purchase.
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Time Frame:
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Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
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8.3 Partial Refunds
Partial refunds may be granted in certain situations:
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Condition Issues:
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Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
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Late Returns:
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Items returned more than 30 days after delivery.
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9. Exchanges
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Eligibility:
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We replace defective, damaged, or incorrect items.
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Process:
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To request an exchange, contact us at support@precisionperformances.com
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Shipping Costs:
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We cover return shipping for defective or incorrect items.
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Customers are responsible for return shipping costs when returning items due to a change of mind.
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10. Timelines
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Return Window:
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Returns must be reported and shipped within 7 days of receiving the product.
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Return Processing:
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Once we receive and inspect your returned item, we will process your refund within 7 business days.
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Refund Period:
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Once approved, the refund will be credited to your account within up to seven 7 business days.
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11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
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Visit our FAQ page
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Contact our Customer Service team:
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Email: support@precisionperformances.com
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Phone: (844)-513-6374
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Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
