Medical 5 Ultra Full-Spectrum | 1-Person Sauna
The hot yoga trend has taken the country by storm, and now you can bring the benefits of a hot yoga studio right into your home. To elevate your sauna experience, Medical Saunas has designed a sauna that goes beyond the typical sweat room. We've expanded the size of our traditional saunas and added removable benches for added flexibility. With the extra space, you can easily lay down a yoga mat and flow through your favorite poses while enjoying the soothing infrared heat that our saunas are known for. Feel the burn and sweat your way to total relaxation and wellness.
Hot Yoga is the perfect way to detoxify through sweating, boost blood circulation, and stretch muscles and joints. Doing Yoga in a Medical Sauna in the morning can help you prepare for your day, and using it in the evenings after work can relax you before bed. You'll feel and look better quickly with just a few Medical Sauna sessions. If you have yet to try it, you have to.
Key Features
- Full Spectrum Infrared Technology - Medical Sauna's Full Spectrum heaters represent a revolution in sauna heater technology and can provide an invigorating session unlike anything you've ever experienced. Most other infrared saunas only offer heaters that release infrared waves near one end of the spectrum, diminishing the healing benefits of those sauna sessions. The heating technology in our medical saunas provides a full spectrum of wavelengths: near, mid, and far infrared. A whole spectrum heater is essential because each spectrum of infrared waves offers different levels of skin penetration and light therapy. This means you will get even more benefits in your sauna session and genuinely feel more relaxed and healthier every session.
- Protective Heater Cover - It's essential to remember everything when buying a sauna. Sometimes, a customer thinks of things a company has not considered. At Medical Saunas, we want to ensure that we consider all possible features a customer needs, including the essential safety features. Many companies must provide covers over their heaters, which can get hot and become a hazard to the customer. With safety as a priority, medical sauna protective heater covers are made of the same wood as the Sauna to keep the same aesthetic appeal.
- Removable Bench—Some saunas are harder to put together than others, and many saunas from different companies don't have customizable features to help you get more comfortable. Medical Sauna wants you to be able to use your Sauna in a way that perfectly tailors to your every need. The removable bench is perfect for obtaining more standing room and more room for movement while using your Medical Sauna.
- Backrests Included—A backrest is a must-have because sauna sessions sometimes include prolonged sitting. Most companies that sell saunas don't have backrests to sell, and those that do are not included with your Sauna. We don't believe in charging an extra fee for comfort. Our ergonomic backrest design suits anybody looking for back support and comfort while using your Medical Sauna at no additional cost to the customer. Every Ultra Full Spectrum Medical Sauna includes multiple backrests to accommodate any seat and user in the Sauna.
- Rapid Internal Heating System - An important feature that you should look for in a sauna is its heating capability. As shown on the left, most saunas only heat part of your body, and it can take nearly an hour to warm your Sauna. This means you end up with less time spent inside the Sauna, resulting in less healing and relaxation, not to mention increased energy bills, which means more money out of your pocket for less. That's why we made the Medical Saunas™ with our Rapid Internal Heating System™. We are the first and only Sauna to have it. The average Sauna takes 90 to 2 hours to pre-heat, but Medical Saunas™ can be fully heated in as little as 40 minutes. It outperforms the competitors and reaches the perfect temperature in a time that no other sauna can compete with. This powerful heating system allows you to be in your Sauna immediately when needed.
- The Detox Routine - While most saunas say they can remove toxins from your body, they miss some of the more dangerous ones to your health. Regularly using a Medical Sauna™ can remove harmful toxins and impurities from your body. Many toxins are found in substances we use or are exposed to daily, such as BPA (in many household plastic items), toxic heavy metals, phthalates (found in most fast foods), and nicotine. Medical Saunas™ are the industry leaders in removing toxins from your body. By following The Detox Routine™, regular use of a Medical Sauna™ will repeatedly enlarge the pores on your skin and flush out the harmful toxins inside your body, leaving you feeling energized and purified.
- Hot/Cold Cleansing System - Most heating systems in other saunas need to be faster to heat up, making the benefits of warm-up and cool-down rounds recommended by so many sauna users and experts nearly impossible to achieve. Hot/Cold therapy has many health benefits, such as relaxing muscles and improving flexibility. The Medical Sauna™ has been designed to capitalize on this therapy method with our compelling and efficient heating technology. The Rapid Internal Heating System™ is the most effective system that can achieve hot/cold therapy and allow you to reap the benefits and improve your health.
- Insulated Airflow System - For too long, sauna users have experienced unwanted temperature fluctuations in poorly designed saunas, resulting in less healing and higher energy bills. The insulation of a sauna is just as important as the heating system because it keeps the temperature inside constant. We have developed a design that works with our heating system and uses the temperature inside the Sauna to keep your Sauna at a constant temperature. This means you can keep your Sauna at the right temperature with less effort and receive the maximum health benefits from our Medical Sauna™.
- 3D Heat Therapy - Medical Sauna™ is the first and only Sauna on the market to offer 3D Heat Therapy™. Heat therapy has many benefits for your body, including improving sore muscles, increasing range of motion, decreasing muscle spasms, and reducing pain. The 3D Heat Therapy™ works by penetrating deep into the body's tissue and cells as temperature rises, which leads to therapeutic benefits all over your body. This improved version of heat therapy, found only in a Medical Sauna™, will rejuvenate your body from the inside out.
- Safe Cool-Down System - No other sauna on the market has engineered an airflow system that creates a safer and more efficient cool-down stage after using your Sauna. A vital health practice to follow when using a sauna is allowing your body to cool down gradually after a session. Medical Sauna™ has aided your cool-down stage, as its design allows hot air to escape slowly from the Sauna. This cools down your body at the recommended pace and prevents possible health complications from changing temperatures too quickly. As a vital process for a sauna owner, we needed to design an excellent down system in our saunas that will keep you safe.
- Skin Rejuvenation/Cleansing System - Only Medical Sauna's™ heating technology can cover every square inch of your body and leave your skin feeling soft, fresh, and new. This is because of the hemlock wood used in the Medical Sauna Series™ and our powerful heating system. These two features remove dead skin cells from your body, allowing your pores to open wider, which results in increased blood circulation near the surface of your body, healing your skin. After just one session in a Medical Saunas™, your skin will feel younger and refreshed. Medical Saunas™ are more than just relaxation tools designed to help heal your body. Because of all the doctors who came together to help design and engineer the Medical Sauna™ and their 100+ years of combined experience, you can receive many medical benefits by using it daily.
Specifications
- Capacity: 1 Person
- Ultra Full Spectrum Heaters - 100X Stronger: 8
- Interior Dimensions: (WDH): 35″ x 32″ x 72″
- Exterior Dimensions: (WDH): 39″ x 36″ x 78"
- Operating Voltage: 120V/15amp
- Watts: 1800W
- Weight: 265 lbs.
Your Satisfaction with the Medical 5 Ultra Full-Spectrum Sauna is Guaranteed
- 3 Year Warranty
- Lowest Price Guarantee
- Free Shipping & No Sales Tax in the U.S.
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
-
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
-
Provide your order number and a detailed reason for the return.
-
Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
-
Package the Item Safely:
-
Pack the item securely in its original packaging.
-
Make sure to include all accessories, manuals, and any free gifts.
-
Include Documentation:
-
Add the return authorization form along with any required supporting documents or images.
-
Attach Shipping Label:
-
Download and print the return shipping label provided in our email.
-
Affix the label to the outside of the package.
4.3 Shipping the Return
-
Shipping Method:
-
Use either FedEx, UPS or USPS
4.3 Shipping the Return
-
Ship the package within 7 days of receiving the return authorization.
-
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
-
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
-
Customer Responsibility:
-
All return shipping costs must be paid by the customer.
-
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
-
Items must be unused, undamaged, and returned in their original packaging.
-
Return request must be made within 30 days of receipt.
Refund:
-
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
-
Contact us within 48 hours of receiving the item.
Documentation:
-
Please provide photos or videos showing the defect or damage.
Resolution:
-
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
-
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
-
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
-
We will initiate an investigation with the carrier.
-
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
-
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
-
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
-
Custom or Personalized Products:
-
Items that are made to your specifications or clearly personalized.
-
sanitary or intimate items:
-
Underwear, swimwear, and personal care items are included, unless unopened and unused.
-
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
-
Approval:
- Refunds are issued after we receive and inspect the returned item.
-
Notification:
-
You will be notified by email about the approval or rejection of your refund.
-
-
Condition:
-
Items must comply with the return eligibility criteria stated in Section 3.
-
8.2 Refund Processing
-
Method:
-
Refunds will be issued to the original payment method used during purchase.
-
-
Time Frame:
-
-
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
-
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
-
Condition Issues:
-
-
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
-
-
Late Returns:
-
-
Items returned more than 30 days after delivery.
-
9. Exchanges
-
Eligibility:
-
-
We replace defective, damaged, or incorrect items.
-
-
Process:
-
-
To request an exchange, contact us at support@precisionperformances.com
-
-
Shipping Costs:
-
-
We cover return shipping for defective or incorrect items.
-
-
-
Customers are responsible for return shipping costs when returning items due to a change of mind.
-
10. Timelines
-
Return Window:
-
-
Returns must be reported and shipped within 7 days of receiving the product.
-
-
Return Processing:
-
-
Once we receive and inspect your returned item, we will process your refund within 7 business days.
-
-
Refund Period:
-
-
Once approved, the refund will be credited to your account within up to seven 7 business days.
-
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
-
Visit our FAQ page
-
Contact our Customer Service team:
-
-
Email: support@precisionperformances.com
-
-
-
Phone: (844)-513-6374
-
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Description
Medical 5 Ultra Full-Spectrum | 1-Person Sauna
The hot yoga trend has taken the country by storm, and now you can bring the benefits of a hot yoga studio right into your home. To elevate your sauna experience, Medical Saunas has designed a sauna that goes beyond the typical sweat room. We've expanded the size of our traditional saunas and added removable benches for added flexibility. With the extra space, you can easily lay down a yoga mat and flow through your favorite poses while enjoying the soothing infrared heat that our saunas are known for. Feel the burn and sweat your way to total relaxation and wellness.
Hot Yoga is the perfect way to detoxify through sweating, boost blood circulation, and stretch muscles and joints. Doing Yoga in a Medical Sauna in the morning can help you prepare for your day, and using it in the evenings after work can relax you before bed. You'll feel and look better quickly with just a few Medical Sauna sessions. If you have yet to try it, you have to.
Key Features
- Full Spectrum Infrared Technology - Medical Sauna's Full Spectrum heaters represent a revolution in sauna heater technology and can provide an invigorating session unlike anything you've ever experienced. Most other infrared saunas only offer heaters that release infrared waves near one end of the spectrum, diminishing the healing benefits of those sauna sessions. The heating technology in our medical saunas provides a full spectrum of wavelengths: near, mid, and far infrared. A whole spectrum heater is essential because each spectrum of infrared waves offers different levels of skin penetration and light therapy. This means you will get even more benefits in your sauna session and genuinely feel more relaxed and healthier every session.
- Protective Heater Cover - It's essential to remember everything when buying a sauna. Sometimes, a customer thinks of things a company has not considered. At Medical Saunas, we want to ensure that we consider all possible features a customer needs, including the essential safety features. Many companies must provide covers over their heaters, which can get hot and become a hazard to the customer. With safety as a priority, medical sauna protective heater covers are made of the same wood as the Sauna to keep the same aesthetic appeal.
- Removable Bench—Some saunas are harder to put together than others, and many saunas from different companies don't have customizable features to help you get more comfortable. Medical Sauna wants you to be able to use your Sauna in a way that perfectly tailors to your every need. The removable bench is perfect for obtaining more standing room and more room for movement while using your Medical Sauna.
- Backrests Included—A backrest is a must-have because sauna sessions sometimes include prolonged sitting. Most companies that sell saunas don't have backrests to sell, and those that do are not included with your Sauna. We don't believe in charging an extra fee for comfort. Our ergonomic backrest design suits anybody looking for back support and comfort while using your Medical Sauna at no additional cost to the customer. Every Ultra Full Spectrum Medical Sauna includes multiple backrests to accommodate any seat and user in the Sauna.
- Rapid Internal Heating System - An important feature that you should look for in a sauna is its heating capability. As shown on the left, most saunas only heat part of your body, and it can take nearly an hour to warm your Sauna. This means you end up with less time spent inside the Sauna, resulting in less healing and relaxation, not to mention increased energy bills, which means more money out of your pocket for less. That's why we made the Medical Saunas™ with our Rapid Internal Heating System™. We are the first and only Sauna to have it. The average Sauna takes 90 to 2 hours to pre-heat, but Medical Saunas™ can be fully heated in as little as 40 minutes. It outperforms the competitors and reaches the perfect temperature in a time that no other sauna can compete with. This powerful heating system allows you to be in your Sauna immediately when needed.
- The Detox Routine - While most saunas say they can remove toxins from your body, they miss some of the more dangerous ones to your health. Regularly using a Medical Sauna™ can remove harmful toxins and impurities from your body. Many toxins are found in substances we use or are exposed to daily, such as BPA (in many household plastic items), toxic heavy metals, phthalates (found in most fast foods), and nicotine. Medical Saunas™ are the industry leaders in removing toxins from your body. By following The Detox Routine™, regular use of a Medical Sauna™ will repeatedly enlarge the pores on your skin and flush out the harmful toxins inside your body, leaving you feeling energized and purified.
- Hot/Cold Cleansing System - Most heating systems in other saunas need to be faster to heat up, making the benefits of warm-up and cool-down rounds recommended by so many sauna users and experts nearly impossible to achieve. Hot/Cold therapy has many health benefits, such as relaxing muscles and improving flexibility. The Medical Sauna™ has been designed to capitalize on this therapy method with our compelling and efficient heating technology. The Rapid Internal Heating System™ is the most effective system that can achieve hot/cold therapy and allow you to reap the benefits and improve your health.
- Insulated Airflow System - For too long, sauna users have experienced unwanted temperature fluctuations in poorly designed saunas, resulting in less healing and higher energy bills. The insulation of a sauna is just as important as the heating system because it keeps the temperature inside constant. We have developed a design that works with our heating system and uses the temperature inside the Sauna to keep your Sauna at a constant temperature. This means you can keep your Sauna at the right temperature with less effort and receive the maximum health benefits from our Medical Sauna™.
- 3D Heat Therapy - Medical Sauna™ is the first and only Sauna on the market to offer 3D Heat Therapy™. Heat therapy has many benefits for your body, including improving sore muscles, increasing range of motion, decreasing muscle spasms, and reducing pain. The 3D Heat Therapy™ works by penetrating deep into the body's tissue and cells as temperature rises, which leads to therapeutic benefits all over your body. This improved version of heat therapy, found only in a Medical Sauna™, will rejuvenate your body from the inside out.
- Safe Cool-Down System - No other sauna on the market has engineered an airflow system that creates a safer and more efficient cool-down stage after using your Sauna. A vital health practice to follow when using a sauna is allowing your body to cool down gradually after a session. Medical Sauna™ has aided your cool-down stage, as its design allows hot air to escape slowly from the Sauna. This cools down your body at the recommended pace and prevents possible health complications from changing temperatures too quickly. As a vital process for a sauna owner, we needed to design an excellent down system in our saunas that will keep you safe.
- Skin Rejuvenation/Cleansing System - Only Medical Sauna's™ heating technology can cover every square inch of your body and leave your skin feeling soft, fresh, and new. This is because of the hemlock wood used in the Medical Sauna Series™ and our powerful heating system. These two features remove dead skin cells from your body, allowing your pores to open wider, which results in increased blood circulation near the surface of your body, healing your skin. After just one session in a Medical Saunas™, your skin will feel younger and refreshed. Medical Saunas™ are more than just relaxation tools designed to help heal your body. Because of all the doctors who came together to help design and engineer the Medical Sauna™ and their 100+ years of combined experience, you can receive many medical benefits by using it daily.
Specifications
- Capacity: 1 Person
- Ultra Full Spectrum Heaters - 100X Stronger: 8
- Interior Dimensions: (WDH): 35″ x 32″ x 72″
- Exterior Dimensions: (WDH): 39″ x 36″ x 78"
- Operating Voltage: 120V/15amp
- Watts: 1800W
- Weight: 265 lbs.
Your Satisfaction with the Medical 5 Ultra Full-Spectrum Sauna is Guaranteed
- 3 Year Warranty
- Lowest Price Guarantee
- Free Shipping & No Sales Tax in the U.S.
Delivery Information
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
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Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
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11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Price Match Guarantee
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
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Returns
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
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Email: support@precisionperformances.com
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Phone: (844)-513-6374
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Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
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Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
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Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
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Contact Customer Service:
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Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
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Provide your order number and a detailed reason for the return.
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Return Authorization:
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Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
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Package the Item Safely:
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Pack the item securely in its original packaging.
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Make sure to include all accessories, manuals, and any free gifts.
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Include Documentation:
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Add the return authorization form along with any required supporting documents or images.
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Attach Shipping Label:
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Download and print the return shipping label provided in our email.
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Affix the label to the outside of the package.
4.3 Shipping the Return
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Shipping Method:
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Use either FedEx, UPS or USPS
4.3 Shipping the Return
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Ship the package within 7 days of receiving the return authorization.
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Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
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Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
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Customer Responsibility:
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All return shipping costs must be paid by the customer.
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6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
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Items must be unused, undamaged, and returned in their original packaging.
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Return request must be made within 30 days of receipt.
Refund:
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A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
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Contact us within 48 hours of receiving the item.
Documentation:
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Please provide photos or videos showing the defect or damage.
Resolution:
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We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
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We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
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Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
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We will initiate an investigation with the carrier.
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If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
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You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
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If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
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Custom or Personalized Products:
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Items that are made to your specifications or clearly personalized.
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sanitary or intimate items:
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Underwear, swimwear, and personal care items are included, unless unopened and unused.
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Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
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Approval:
- Refunds are issued after we receive and inspect the returned item.
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Notification:
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You will be notified by email about the approval or rejection of your refund.
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Condition:
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Items must comply with the return eligibility criteria stated in Section 3.
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8.2 Refund Processing
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Method:
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Refunds will be issued to the original payment method used during purchase.
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Time Frame:
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Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
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8.3 Partial Refunds
Partial refunds may be granted in certain situations:
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Condition Issues:
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Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
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Late Returns:
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Items returned more than 30 days after delivery.
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9. Exchanges
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Eligibility:
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We replace defective, damaged, or incorrect items.
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Process:
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To request an exchange, contact us at support@precisionperformances.com
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Shipping Costs:
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We cover return shipping for defective or incorrect items.
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Customers are responsible for return shipping costs when returning items due to a change of mind.
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10. Timelines
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Return Window:
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Returns must be reported and shipped within 7 days of receiving the product.
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Return Processing:
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Once we receive and inspect your returned item, we will process your refund within 7 business days.
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Refund Period:
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Once approved, the refund will be credited to your account within up to seven 7 business days.
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11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
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Visit our FAQ page
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Contact our Customer Service team:
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Email: support@precisionperformances.com
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-
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Phone: (844)-513-6374
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Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
