X-7 Ultralight Electric Foldable Wheelchairs by ComfyGO
Why settle for the ordinary when you can experience the extraordinary? The ComfyGO X-7 foldable electric wheelchair is designed with today’s traveler in mind. It supports up to 265 lbs, reaches speeds of up to 4 MPH, and offers both single and dual battery options with a range of 10-19 miles. Weighing just 40 lbs (without the battery), it’s incredibly easy to transport and store. Crafted from durable aircraft-grade aluminum, this wheelchair is built for any adventure. Say goodbye to bulky, outdated models and embrace the future of mobility.
Control with Ease at 360-Degree Joystick
Take full control with the X-7’s 360-degree intelligent joystick, designed for precision and ease of use. This advanced joystick doubles as your command center, allowing you to navigate effortlessly in any direction. Equipped with a clear LCD, you can monitor your settings and steer confidently. Whether indoors or outdoors, the joystick’s smooth response makes maneuvering easier than ever
Portable Design
The ComfyGO X-7 is designed with a convenient foldable feature, making it exceptionally easy to transport and store. With just a few simple steps, the X-7 can be compactly folded, allowing it to fit into car trunks or tight spaces. This foldability ensures that the wheelchair is practical for daily use and highly portable, making it an excellent choice for users who are frequently on the move and need a reliable, easy-to-store mobility solution.
ComfyGO X-7 Ultralight Foldable Electric Wheelchair Essential Features
360° Joystick
The X-7 wheelchair also features a 360-degree universal intelligent digital joystick with an LCD display, ensuring precise and effortless control over your mobility.
Ultra Lightweight
The ComfyGO X-7 electric wheelchair boasts a lightweight frame and two battery options, providing both versatility and convenience.
Airline & Cruise Approved
The ComfyGO X-7 features quick-release 7.5AH lithium-ion batteries that are easily removable for travel. These batteries are airline and cruise-approved, ensuring smooth travel experiences.
Features and Benefits
- 265-pound weight capacity: Sturdy and reliable for a variety of users.
- It folds quickly and weighs 40 pounds. It is a lightweight wheelchair that is easy to transport or store.
- Airline and Cruise Ship Approved: Travel-friendly for flights and cruises.
- 360-degree Digital Joystick: Easy, smooth navigation in all directions.
- Electromagnetic Brake: Safe, instant stopping when needed.
- Climbs up to 9 Degrees: Handles different surfaces like grass, ramps, and gravel.
- Standard cushion and silver frame: Comfortable and stylish design.
- Brushless Motors: Powerful and efficient performance.
- Single or Dual 7.5AH Batteries: Choose the power option that fits your needs.
Documents
Specification
| Parameters | X-7 (Dual Battery) | X-7 (Single Battery) |
|---|---|---|
| Overall Dimensions (L x W x H) | 38” x 22” x 34.5” | 38” x 22” x 34.5” |
| Folded Dimensions (L x W x H) | 31” x 12” x 27” | 31” x 12” x 27” |
| Seat Height (from ground) | 19” | 19” |
| Armrest Height (from seat) | 8” | 8” |
| Backrest Height (from seat) | 16” | 16” |
| Max Loading Weight | 265 lbs | 265 lbs |
| Net Weight for Frame Only | 36 lbs | 36 lbs |
| Net Weight without Battery | up to 40lbs | up to 40lbs |
| Net Weight with Battery | 44 lbs | 42 lbs |
| Battery | 2 x 24V 7.5AH Li-ion | 2 x 24V 7.5AH Li-ion |
| Battery Charge | AC 100-240V, 50Hz, 1.5-5A | AC 100-240V, 50Hz, 1.5-5A |
| Battery Charge Time | 6 to 8 hours | 6 to 8 hours |
| Range | Up to 19 miles | Up to 10 miles |
| Airline and Cruise Approval | Yes with single battery | Yes |
| Max Speed | 4 mph | 4 mph |
| Motor | 2 x 250W (Total 500W) Brushless | 2 x 250W (Total 500W) Brushless |
| Controller | 24V 50A | 24V 50A |
| Climbing Angle Max Degrees | 9° | 6° |
| Max Safe Slope | 6° | 6° |
| Static Stability | 6° | 6° |
| Brake | Intelligent electromagnetic brake | Intelligent electromagnetic brake |
| Turning Radius | ≤ 49” | ≤ 49” |
| Reversing Width | ≤ 49” | ≤ 49” |
| Front Wheel Diameter | 7” | 7” |
| Rear Wheel Diameter | 12” | 12” |
| Seating Area Width | 18.5” | 18.5” |
| Cushion Size (width x depth) | 18” x 16” | 18” x 16” |
| Controller Type | Detachable All-Direction LCD Joystick | Detachable All-Direction LCD Joystick |
| Tire Pressure | 30 psi (2 kgf/cm²) | 30 psi (2 kgf/cm²) |
Warranty
3-year warranty for the frame
1-year warranty for the electronics and parts
ComfyGO X-7 FAQ
-
Can I turn my wheelchair on or turn off with the remote control?No. The wheelchair's power must be turned on before the remote control is turned on. This allows the controller to pair with the chair.
-
Does my wheelchair arrive fully assembled?Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.
-
Can my wheelchair go on an airplane or cruise?Yes. The lithium-ion battery is travel-approved by most major airlines and cruise lines. Before traveling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
-
I've run out of battery. Can I push my chair?Yes. The wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode.
-
Does my remote control come paired with my chair?Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us (307) 243 4414, support@firstclassmobility.com, or use LET'S CHAT! feature on our website, https://firstclassmobility.com
-
Can I silence the beeping sound my wheelchair makes while reversing?Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.
-
Does the armrest raise?Yes. Both armrests can raise to allow an easier exchange or to make it easier to push your chair closer to a table.
-
How do I charge the battery?The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.
-
Can I install my controller on either side of the wheelchair?Yes. The controller will be set up on the right side of the wheelchair, but it can be easily moved to the left side.
-
Where can I find the serial number of my wheelchair?The serial number can be found in three places, on the frame near the footrest, in the product manual, and on the box the wheelchair was shipped in.
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
-
Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
-
Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
-
Provide your order number and a detailed reason for the return.
-
Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
-
Package the Item Safely:
-
Pack the item securely in its original packaging.
-
Make sure to include all accessories, manuals, and any free gifts.
-
Include Documentation:
-
Add the return authorization form along with any required supporting documents or images.
-
Attach Shipping Label:
-
Download and print the return shipping label provided in our email.
-
Affix the label to the outside of the package.
4.3 Shipping the Return
-
Shipping Method:
-
Use either FedEx, UPS or USPS
4.3 Shipping the Return
-
Ship the package within 7 days of receiving the return authorization.
-
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
-
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
-
Customer Responsibility:
-
All return shipping costs must be paid by the customer.
-
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
-
Items must be unused, undamaged, and returned in their original packaging.
-
Return request must be made within 30 days of receipt.
Refund:
-
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
-
Contact us within 48 hours of receiving the item.
Documentation:
-
Please provide photos or videos showing the defect or damage.
Resolution:
-
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
-
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
-
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
-
We will initiate an investigation with the carrier.
-
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
-
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
-
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
-
Custom or Personalized Products:
-
Items that are made to your specifications or clearly personalized.
-
sanitary or intimate items:
-
Underwear, swimwear, and personal care items are included, unless unopened and unused.
-
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
-
Approval:
- Refunds are issued after we receive and inspect the returned item.
-
Notification:
-
You will be notified by email about the approval or rejection of your refund.
-
-
Condition:
-
Items must comply with the return eligibility criteria stated in Section 3.
-
8.2 Refund Processing
-
Method:
-
Refunds will be issued to the original payment method used during purchase.
-
-
Time Frame:
-
-
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
-
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
-
Condition Issues:
-
-
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
-
-
Late Returns:
-
-
Items returned more than 30 days after delivery.
-
9. Exchanges
-
Eligibility:
-
-
We replace defective, damaged, or incorrect items.
-
-
Process:
-
-
To request an exchange, contact us at support@precisionperformances.com
-
-
Shipping Costs:
-
-
We cover return shipping for defective or incorrect items.
-
-
-
Customers are responsible for return shipping costs when returning items due to a change of mind.
-
10. Timelines
-
Return Window:
-
-
Returns must be reported and shipped within 7 days of receiving the product.
-
-
Return Processing:
-
-
Once we receive and inspect your returned item, we will process your refund within 7 business days.
-
-
Refund Period:
-
-
Once approved, the refund will be credited to your account within up to seven 7 business days.
-
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
-
Visit our FAQ page
-
Contact our Customer Service team:
-
-
Email: support@precisionperformances.com
-
-
-
Phone: (844)-513-6374
-
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
Description
X-7 Ultralight Electric Foldable Wheelchairs by ComfyGO
Why settle for the ordinary when you can experience the extraordinary? The ComfyGO X-7 foldable electric wheelchair is designed with today’s traveler in mind. It supports up to 265 lbs, reaches speeds of up to 4 MPH, and offers both single and dual battery options with a range of 10-19 miles. Weighing just 40 lbs (without the battery), it’s incredibly easy to transport and store. Crafted from durable aircraft-grade aluminum, this wheelchair is built for any adventure. Say goodbye to bulky, outdated models and embrace the future of mobility.
Control with Ease at 360-Degree Joystick
Take full control with the X-7’s 360-degree intelligent joystick, designed for precision and ease of use. This advanced joystick doubles as your command center, allowing you to navigate effortlessly in any direction. Equipped with a clear LCD, you can monitor your settings and steer confidently. Whether indoors or outdoors, the joystick’s smooth response makes maneuvering easier than ever
Portable Design
The ComfyGO X-7 is designed with a convenient foldable feature, making it exceptionally easy to transport and store. With just a few simple steps, the X-7 can be compactly folded, allowing it to fit into car trunks or tight spaces. This foldability ensures that the wheelchair is practical for daily use and highly portable, making it an excellent choice for users who are frequently on the move and need a reliable, easy-to-store mobility solution.
ComfyGO X-7 Ultralight Foldable Electric Wheelchair Essential Features
360° Joystick
The X-7 wheelchair also features a 360-degree universal intelligent digital joystick with an LCD display, ensuring precise and effortless control over your mobility.
Ultra Lightweight
The ComfyGO X-7 electric wheelchair boasts a lightweight frame and two battery options, providing both versatility and convenience.
Airline & Cruise Approved
The ComfyGO X-7 features quick-release 7.5AH lithium-ion batteries that are easily removable for travel. These batteries are airline and cruise-approved, ensuring smooth travel experiences.
Features and Benefits
- 265-pound weight capacity: Sturdy and reliable for a variety of users.
- It folds quickly and weighs 40 pounds. It is a lightweight wheelchair that is easy to transport or store.
- Airline and Cruise Ship Approved: Travel-friendly for flights and cruises.
- 360-degree Digital Joystick: Easy, smooth navigation in all directions.
- Electromagnetic Brake: Safe, instant stopping when needed.
- Climbs up to 9 Degrees: Handles different surfaces like grass, ramps, and gravel.
- Standard cushion and silver frame: Comfortable and stylish design.
- Brushless Motors: Powerful and efficient performance.
- Single or Dual 7.5AH Batteries: Choose the power option that fits your needs.
Documents
Specification
| Parameters | X-7 (Dual Battery) | X-7 (Single Battery) |
|---|---|---|
| Overall Dimensions (L x W x H) | 38” x 22” x 34.5” | 38” x 22” x 34.5” |
| Folded Dimensions (L x W x H) | 31” x 12” x 27” | 31” x 12” x 27” |
| Seat Height (from ground) | 19” | 19” |
| Armrest Height (from seat) | 8” | 8” |
| Backrest Height (from seat) | 16” | 16” |
| Max Loading Weight | 265 lbs | 265 lbs |
| Net Weight for Frame Only | 36 lbs | 36 lbs |
| Net Weight without Battery | up to 40lbs | up to 40lbs |
| Net Weight with Battery | 44 lbs | 42 lbs |
| Battery | 2 x 24V 7.5AH Li-ion | 2 x 24V 7.5AH Li-ion |
| Battery Charge | AC 100-240V, 50Hz, 1.5-5A | AC 100-240V, 50Hz, 1.5-5A |
| Battery Charge Time | 6 to 8 hours | 6 to 8 hours |
| Range | Up to 19 miles | Up to 10 miles |
| Airline and Cruise Approval | Yes with single battery | Yes |
| Max Speed | 4 mph | 4 mph |
| Motor | 2 x 250W (Total 500W) Brushless | 2 x 250W (Total 500W) Brushless |
| Controller | 24V 50A | 24V 50A |
| Climbing Angle Max Degrees | 9° | 6° |
| Max Safe Slope | 6° | 6° |
| Static Stability | 6° | 6° |
| Brake | Intelligent electromagnetic brake | Intelligent electromagnetic brake |
| Turning Radius | ≤ 49” | ≤ 49” |
| Reversing Width | ≤ 49” | ≤ 49” |
| Front Wheel Diameter | 7” | 7” |
| Rear Wheel Diameter | 12” | 12” |
| Seating Area Width | 18.5” | 18.5” |
| Cushion Size (width x depth) | 18” x 16” | 18” x 16” |
| Controller Type | Detachable All-Direction LCD Joystick | Detachable All-Direction LCD Joystick |
| Tire Pressure | 30 psi (2 kgf/cm²) | 30 psi (2 kgf/cm²) |
Warranty
3-year warranty for the frame
1-year warranty for the electronics and parts
ComfyGO X-7 FAQ
-
Can I turn my wheelchair on or turn off with the remote control?No. The wheelchair's power must be turned on before the remote control is turned on. This allows the controller to pair with the chair.
-
Does my wheelchair arrive fully assembled?Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.
-
Can my wheelchair go on an airplane or cruise?Yes. The lithium-ion battery is travel-approved by most major airlines and cruise lines. Before traveling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
-
I've run out of battery. Can I push my chair?Yes. The wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode.
-
Does my remote control come paired with my chair?Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us (307) 243 4414, support@firstclassmobility.com, or use LET'S CHAT! feature on our website, https://firstclassmobility.com
-
Can I silence the beeping sound my wheelchair makes while reversing?Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.
-
Does the armrest raise?Yes. Both armrests can raise to allow an easier exchange or to make it easier to push your chair closer to a table.
-
How do I charge the battery?The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.
-
Can I install my controller on either side of the wheelchair?Yes. The controller will be set up on the right side of the wheelchair, but it can be easily moved to the left side.
-
Where can I find the serial number of my wheelchair?The serial number can be found in three places, on the frame near the footrest, in the product manual, and on the box the wheelchair was shipped in.
Delivery Information
Effective Date: 7/26/2025
1. Introduction
At Precision Performances ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy describes the terms and conditions governing the delivery of products purchased through our website, www.precisionperformances.com
2. Shipping Destinations
- Countries We Ship To:
- United States
- Future Expansion:
- We are actively expanding our shipping destinations. Please visit us regularly for the latest updates.
3. Shipping Costs
-
Domestic Shipping (United States)
- Standard Shipping: Free shipping for orders over $200
- Flat Rate Shipping: $15 flat rate for orders under $200
-
No Hidden Fees:
- All shipping costs are clearly calculated and shown at checkout, with no hidden fees.
4. Order Processing Time
-
Processing Time:
- Orders are processed within 1 business day (Monday to Sunday)
-
Order Cut-Off Time:
- Orders placed before 5 PM Central Time will start processing on the same day
-
Weekend and Holiday Orders:
- Orders made on weekends or public holidays will be handled and processed on the following business day.
5. Estimated Delivery Time
-
Domestic Shipping:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 1-2 business days
- Notes:
- Estimated delivery times can vary due to factors beyond our control, such as weather conditions, customs processing, or carrier related delays.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We work with trusted carriers in the industry to guarantee your package is delivered securely.
- Domestic Carriers: USPS, FedEx, UPS
-
Shipment Tracking:
- Tracking information is included with every order and will be sent to you by email once your order has been shipped.
-
Insurance:
- All shipments are insured against loss or damage. If you experience any problems, please reach out to us immediately.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- After your order has been shipped, you will receive an email containing:
-
How to Track Your Order:
- Visit https://precisionperformances.com/apps/track123 or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
-
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service
8. Delivery Issues
8.1 Delayed or Lost Packages
-
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at suppport@precisionperformances.com or (844)-513-6374
-
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
-
Reporting Damage:
- If your package arrives damaged:
- Note damage on the BOL before signing
- Take photos of the damaged packaging and items.
- Contact us within 7 business days at support@precisionperformances.com
- If your package arrives damaged:
-
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
-
Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 business days of receiving your package.
- Provide your order number and details of the missing item(s).
-
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
-
Returns:
- Returns are accepted within 30 days of receiving your order.
-
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items like custom or perishable goods may not be eligible for returns
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the full return shipping costs.
-
Refunds:
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
- For More Information:
- Please refer to our Refunds and Return Policy for detailed information.
11. Incorrect Address
-
Address Accuracy
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
-
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
- If a package is returned to us due to an incorrect address:
12. Contact Information
If you have any questions or concerns about your shipment, feel free to contact us:
- Customer Service Email: support@precisionperformances.com
- Customer Service Phone: (844)-513-6374
-
11111 Drumadoon Dr Richmond Texas 77407
- Precision Performances
- 11111 Drumadoon Dr
- Richmond Texas 77407
- United States
Our customer service team is available Monday to Sunday, 9 AM to 9 PM CT.
13. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time, and any changes will take effect immediately once posted on our website. We recommend reviewing this policy regularly to stay informed.
Thank you for shopping with Precision Performances !
We value your business and are dedicated to delivering the first-class service you deserve.
Price Match Guarantee
Last Updated: 7/30/2025
We aim to offer competitive prices online. If you find a lower price at any another online retailer, let us know, and we’ll beat it. We want you to be assured that you're getting the best deal on your purchase.
Our 100% Price Match Guarantee is subject to the following conditions
- Promotions like rebates or buy-one-get-one-free offers are excluded.
- Price matching does not apply to discount, auction, or marketplace sites (e.g., eBay).
- The competitor must be an authorized retailer of the exact same item, including model and specifications.
- The price match will consider the item price, sales tax, and shipping costs.
-
Returns
Last Updated: 7/28/2025
1. Scope and Purpose
This Return and Refund Policy applies to all purchases made through the Precision Performances website located at www.precisionperformances.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
-
Email: support@precisionperformances.com
-
Phone: (844)-513-6374
-
Address: 11111 Drumadoon Dr Richmond Texas 77407
Hours: [Monday–Sunday, 9AM-9PM CT
3. Return Eligibility
Customers in the United States may cancel their purchase and return the product within 30 days of receipt without needing to provide a reason, subject to the conditions below.
3.1 Conditions for Return
-
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when you received it.
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Original Packaging: The item must be in its original packaging with all labels and tags intact.
Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
-
Contact Customer Service:
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Email us at support@precisionperformances.com or call (844)-513-6374 within 30 days of receiving your order.
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Provide your order number and a detailed reason for the return.
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Return Authorization:
-
Once we review your request, we will send detailed return instructions and, if needed, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
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Package the Item Safely:
-
Pack the item securely in its original packaging.
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Make sure to include all accessories, manuals, and any free gifts.
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Include Documentation:
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Add the return authorization form along with any required supporting documents or images.
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Attach Shipping Label:
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Download and print the return shipping label provided in our email.
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Affix the label to the outside of the package.
4.3 Shipping the Return
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Shipping Method:
-
Use either FedEx, UPS or USPS
4.3 Shipping the Return
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Ship the package within 7 days of receiving the return authorization.
-
Use a trackable shipping method to ensure your package arrives safely.]
Return Window:
-
Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
-
Customer Responsibility:
-
All return shipping costs must be paid by the customer.
-
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
-
Items must be unused, undamaged, and returned in their original packaging.
-
Return request must be made within 30 days of receipt.
Refund:
-
A refund will be issued to the original payment method, minus a %25 restocking fee.
6.2 Defective or Damaged Goods
Notification:
-
Contact us within 48 hours of receiving the item.
Documentation:
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Please provide photos or videos showing the defect or damage.
Resolution:
-
We will provide a replacement or a full refund, covering return shipping costs.
6.3 Incorrect Product Received
Notification:
- Inform us immediately upon receipt.
Resolution:
-
We will cover the return of the incorrect item and make sure you get the correct product.
6.4 Product Never Arrived
Notification:
-
Reach out to us if your product hasn’t arrived by the estimated delivery date.
Resolution:
-
We will initiate an investigation with the carrier.
-
If the product is confirmed lost, we will provide a full refund or send a replacement.
6.5 Order Cancellation
Before Shipment:
-
You may cancel your order for a full refund if it hasn’t been shipped yet.
After Shipment:
-
If the order has shipped, please follow the return process once you receive the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
-
Custom or Personalized Products:
-
Items that are made to your specifications or clearly personalized.
-
sanitary or intimate items:
-
Underwear, swimwear, and personal care items are included, unless unopened and unused.
-
Gift Cards and Downloadable Software Products
8. Refunds
8.1 Refund Conditions
-
Approval:
- Refunds are issued after we receive and inspect the returned item.
-
Notification:
-
You will be notified by email about the approval or rejection of your refund.
-
-
Condition:
-
Items must comply with the return eligibility criteria stated in Section 3.
-
8.2 Refund Processing
-
Method:
-
Refunds will be issued to the original payment method used during purchase.
-
-
Time Frame:
-
-
Depending on your bank or credit card issuer, the refund may take up to 7 days to appear in your account.
-
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
-
Condition Issues:
-
-
Items that are damaged, missing parts, or not in original condition for reasons not caused by our error.
-
-
Late Returns:
-
-
Items returned more than 30 days after delivery.
-
9. Exchanges
-
Eligibility:
-
-
We replace defective, damaged, or incorrect items.
-
-
Process:
-
-
To request an exchange, contact us at support@precisionperformances.com
-
-
Shipping Costs:
-
-
We cover return shipping for defective or incorrect items.
-
-
-
Customers are responsible for return shipping costs when returning items due to a change of mind.
-
10. Timelines
-
Return Window:
-
-
Returns must be reported and shipped within 7 days of receiving the product.
-
-
Return Processing:
-
-
Once we receive and inspect your returned item, we will process your refund within 7 business days.
-
-
Refund Period:
-
-
Once approved, the refund will be credited to your account within up to seven 7 business days.
-
11. Legal Rights
This Return and Refund Policy does not limit or affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
-
Visit our FAQ page
-
Contact our Customer Service team:
-
-
Email: support@precisionperformances.com
-
-
-
Phone: (844)-513-6374
-
Note: By placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Return and Refund Policy.
Precision Performances
support@precisionpeformances.com
(844)-513-6374
11111 Drumadoon Dr Richmond Texas 77407
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